Post Reply unable to change password and email
21 cr points
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21 / M
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Posted 2/3/17
I created my account with facebook and I log in through that, but I tried to log in to the app and noticed that I can't. When I looked into settings I found out that there is a completely different e-mail address attached to my account and I can't even change it, since I can't change the password (I tried to use every password I ever had on facebook to no avail).

So, what are my options? I don't think that my account got hacked, since I pay for premium and my credit card/paypal account are safe, but I would like to change email and password so I can access android app for anime and manga.
59738 cr points
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31 / M / Dallas, TX
Online
Posted 2/3/17

darkfire998 wrote:

I created my account with facebook and I log in through that, but I tried to log in to the app and noticed that I can't. When I looked into settings I found out that there is a completely different e-mail address attached to my account and I can't even change it, since I can't change the password (I tried to use every password I ever had on facebook to no avail).

So, what are my options? I don't think that my account got hacked, since I pay for premium and my credit card/paypal account are safe, but I would like to change email and password so I can access android app for anime and manga.


You need to /contact customer support and have them revert the email/password changes. You should then set your password to something complex without recycling a password used at any other site (but support should offer the same advice).
21 cr points
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21 / M
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Posted 2/4/17
I contacted customer support and they changed my mail to the one I use on facebook so I could change the password.
Thank you very much
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