Post Reply Error message on roku
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25 / M
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Posted 2/6/17
I get this every time I pull up a show on my roku crunchyroll channel. The audio works fine, but I get the purple screen with the words "DCP UNAUTHORIZED/CONTENT DISABLED". It does this on every show I pull up. Does anyone have a solution?
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61 / M / Earth
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Posted 2/6/17

Luminatius wrote:

I get this every time I pull up a show on my roku crunchyroll channel. The audio works fine, but I get the purple screen with the words "DCP UNAUTHORIZED/CONTENT DISABLED". It does this on every show I pull up. Does anyone have a solution?


Try a different HDMI cable, or just unplugging/replugging the one you have firmly.

https://support.roku.com/article/208755468-what-to-do-if-you-see-a-purple-screen-or-an-hdcp-unauthorized-message
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57 / M / U.S.A. (mid-south)
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Posted 2/7/17

Luminatius wrote:

I get this every time I pull up a show on my roku crunchyroll channel. The audio works fine, but I get the purple screen with the words "DCP UNAUTHORIZED/CONTENT DISABLED". It does this on every show I pull up. Does anyone have a solution?

I used to get that on my Roku (and no just with CR) when I used an HDMI switch. As I recall, typical solutions were switching inputs and back or power cycling the display.

An alternative would be to get a cheap splitter or switch that actually strips HDCP. This function typically isn't advertised for obvious reasons, but you can usually tell which ones do it by reading the reviews.

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25 / M
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Posted 2/7/17
Thank you both for the input. I bought a roku stick (last one I'll ever buy) and the power cord sits loose where it plugs into the stick. Figure that, and the way it sits into the hdmi port, is the problem. Think I will haave to buy a new roku
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61 / M / Earth
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Posted 2/7/17
Just a suggestion, maybe adding a flexible adapter might help, something like this:

https://www.amazon.com/dp/B004C4XR00
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Posted 2/7/17
this would probably help a lot, thanks!
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