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Post Reply Whats up with the Servers Lately?
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Posted 2/22/17 , edited 2/22/17
After a year+ of being a subscriber, I'm getting close to cancelling it. The frustration of getting home from a long, hard day of work, only to see the thing continuously freeze every 10 seconds or so, even on the silliest, ugliest lowest setting is... disappointing.

Come on CR, fix this mess please.
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Posted 2/24/17

odjalbou wrote:

Do you guys think this issue affects watching videos using mobile data? I have T-Mobile and whenever I try to watch videos on the app it loads extremely slowly and buffers constantly. I've tested watching videos on other apps in the same places and they would run perfectly well. It's really frustrating that I can only use the app only when wifi is available :/.


It truly varies from time to time. Make sure your up to date with the latest version or give a soft reset a try. If that doesn't work perform a hard reset or clear you cache. If that doesn't work the only other thing I could suggest is you uninstall and reinstall the app. After that you can check the forums or other websites for solutions however at that point it is pretty much on their end and will need to be hotfixed.
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Posted 2/24/17

shinryou wrote:


DaveyCrocket wrote:

It has to do with the Cloudflare service is as far as I have ever figured out. Crunchyroll either uses a hybrid cloud or has hired Cloudflare to handle all there sever related operations. What ever the case it is unacceptable and needs to be resolved asap by one or both of the companies. There also need to be real solutions not just some hotfix's when resolving this ever growing problem. They could also help by letting their costumers know more when things like this happen and reassure them that they are working to resolve the issue at hand. Common business practices.....


It's not a Cloudflare issue. Their protection will just kick in, if users keep hammering certain pages, for example when posting on the forums.


Cloudflare is a cloud based service that Crunchyroll uses to house all of their content. Depending on how crunchyroll uses their service depends on where you pull the video your watching from. Cloudflare is nothing more than a server farm that crunchyroll uploads it's videos to that you the viewer then pull to watch when ever and where ever. If you have the time try the tracert command in DOS and track the route in which the video takes. Might be fun to see... Also just out of curiosity what do you mean by their protection will just kick in?
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Posted 2/25/17

DaveyCrocket wrote:


shinryou wrote:


DaveyCrocket wrote:

It has to do with the Cloudflare service is as far as I have ever figured out. Crunchyroll either uses a hybrid cloud or has hired Cloudflare to handle all there sever related operations. What ever the case it is unacceptable and needs to be resolved asap by one or both of the companies. There also need to be real solutions not just some hotfix's when resolving this ever growing problem. They could also help by letting their costumers know more when things like this happen and reassure them that they are working to resolve the issue at hand. Common business practices.....


It's not a Cloudflare issue. Their protection will just kick in, if users keep hammering certain pages, for example when posting on the forums.


Cloudflare is a cloud based service that Crunchyroll uses to house all of their content. Depending on how crunchyroll uses their service depends on where you pull the video your watching from. Cloudflare is nothing more than a server farm that crunchyroll uploads it's videos to that you the viewer then pull to watch when ever and where ever. If you have the time try the tracert command in DOS and track the route in which the video takes. Might be fun to see... Also just out of curiosity what do you mean by their protection will just kick in?


Uh, you might want to check who you're trying to argue with: shinryou.

Cloudflare acts as a layer between end users and CR when unusual amounts of traffic are detected. CR still has their own webservers, and uses 2 CDNs to host videos: one for web Flash videos, and another for app videos.
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Posted 2/25/17
between this and the freaking vids just stooping dead and having to reload a page CR has been unusable at times for about the last month.

sucks!
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Posted 2/25/17

DaveyCrocket wrote:

Cloudflare is a cloud based service that Crunchyroll uses to house all of their content. Depending on how crunchyroll uses their service depends on where you pull the video your watching from. Cloudflare is nothing more than a server farm that crunchyroll uploads it's videos to that you the viewer then pull to watch when ever and where ever. If you have the time try the tracert command in DOS and track the route in which the video takes. Might be fun to see... Also just out of curiosity what do you mean by their protection will just kick in?


We neither host the website, nor the video, on CloudFlare. We just use their DDoS protection. E.g. if you access our website, your access is re-routed through CloudFlare's network. They then analyze what the users who are accessing Crunchyroll are doing on Crunchyroll, and if the usage of a certain part of the page exceeds regular usage patterns in numbers, for example many people refreshing a form like the forum post input, additional protection kicks in, e.g. a browser check - or, in the worst case, a ban.
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Posted 2/25/17
I'm having problems with mobile CR. Damn videos don't load up at all keeps showing 00:00:00, no matter how long I wait, Wi-Fi or not, damn thing just doesn't work. Tried uninstalling the app and reinstalling, even clearing data, but no dice.
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Posted 2/25/17

shinryou wrote:


DaveyCrocket wrote:

Cloudflare is a cloud based service that Crunchyroll uses to house all of their content. Depending on how crunchyroll uses their service depends on where you pull the video your watching from. Cloudflare is nothing more than a server farm that crunchyroll uploads it's videos to that you the viewer then pull to watch when ever and where ever. If you have the time try the tracert command in DOS and track the route in which the video takes. Might be fun to see... Also just out of curiosity what do you mean by their protection will just kick in?


We neither host the website, nor the video, on CloudFlare. We just use their DDoS protection. E.g. if you access our website, your access is re-routed through CloudFlare's network. They then analyze what the users who are accessing Crunchyroll are doing on Crunchyroll, and if the usage of a certain part of the page exceeds regular usage patterns in numbers, for example many people refreshing a form like the forum post input, additional protection kicks in, e.g. a browser check - or, in the worst case, a ban.


Cool!
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Posted 2/25/17 , edited 2/25/17

eyeofpain wrote:

Uh, you might want to check who you're trying to argue with: shinryou.

Cloudflare acts as a layer between end users and CR when unusual amounts of traffic are detected. CR still has their own webservers, and uses 2 CDNs to host videos: one for web Flash videos, and another for app videos.


Cool!
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Posted 2/25/17

shinryou wrote:


DaveyCrocket wrote:

Cloudflare is a cloud based service that Crunchyroll uses to house all of their content. Depending on how crunchyroll uses their service depends on where you pull the video your watching from. Cloudflare is nothing more than a server farm that crunchyroll uploads it's videos to that you the viewer then pull to watch when ever and where ever. If you have the time try the tracert command in DOS and track the route in which the video takes. Might be fun to see... Also just out of curiosity what do you mean by their protection will just kick in?


We neither host the website, nor the video, on CloudFlare. We just use their DDoS protection. E.g. if you access our website, your access is re-routed through CloudFlare's network. They then analyze what the users who are accessing Crunchyroll are doing on Crunchyroll, and if the usage of a certain part of the page exceeds regular usage patterns in numbers, for example many people refreshing a form like the forum post input, additional protection kicks in, e.g. a browser check - or, in the worst case, a ban.


So your saying it is crunchyroll's fault we are having http: 500 errors not Cloudflare? Since your saying that and your saying your an employee of CR what is being done to fix this issue?
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Posted 2/25/17

DaveyCrocket wrote:

So your saying it is crunchyroll's fault we are having http: 500 errors not Cloudflare? Since your saying that and your saying your an employee of CR what is being done to fix this issue?


The 5xx errors are not caused by CloudFlare. Our engineers are already working to fix those issues at peak times during the weekend, but I can't comment on the exact cause or give you a detailed status report. Sorry.
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Posted 2/25/17

shinryou wrote:


DaveyCrocket wrote:

So your saying it is crunchyroll's fault we are having http: 500 errors not Cloudflare? Since your saying that and your saying your an employee of CR what is being done to fix this issue?


The 5xx errors are not caused by CloudFlare. Our engineers are already working to fix those issues at peak times during the weekend, but I can't comment on the exact cause or give you a detailed status report. Sorry.


That's cool. Hope you guys get it fixed and working a ok.
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Posted 2/25/17 , edited 3/13/17

greensock wrote:

After a year+ of being a subscriber, I'm getting close to cancelling it. The frustration of getting home from a long, hard day of work, only to see the thing continuously freeze every 10 seconds or so, even on the silliest, ugliest lowest setting is... disappointing.

Come on CR, fix this mess please.


I went and cancelled my yearly subscription tonight. If things improve over the next few months before it runs out, maybe I'll resubscribe.
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Posted 2/25/17 , edited 2/25/17
People are saying it's the increase in traffic from Dragon Ball Super on Saturdays. That would explain why it tends to go down always around the same time, always on Saturdays.
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Posted 2/25/17 , edited 2/25/17
CR is having trouble with all the extra users

It's fine to celebrate having X number of users but CR has gotta deal with its apparent scaling issues

In the meantime I suggest perhaps people try using apps instead of the website
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