Post Reply needing to change debit cards
8005 cr points
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Posted 3/11/17
I recently got a new debit card. I added it to my payment methods and attempted to remove my old card from the payment sections in my settings on my profile but when i attempt to delete it. I get a message at the top saying " this card cannot be deleted because it is currently being used to pay for your premium membership." but since that card is expired my payment did not go through and now i am back on the free version and i am unable to watch my shows the way i would prefer. has anyone else had this issue? i tried email the support team but after the first email and i sent back a reply and even though i typed above the line as it said the member of the support team email me back saying my email came in blank and to please advise
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Posted 3/15/17
I also need help removing my credit card information. I used my card to pay for a friend's account to upgrade to premium but since I want my own account I found out that I can't remove my credit card information.

Please help!!
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Posted 3/15/17

branden96325 wrote:

I also need help removing my credit card information. I used my card to pay for a friend's account to upgrade to premium but since I want my own account I found out that I can't remove my credit card information.

Please help!!


Your friend would need to let them membership lapse before they're allowed to remove the card information from their account. Since this is a billing issue, I would suggest /contacting customer support directly.
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