Post Reply Can't upgrade to premium
3 cr points
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24 / M
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Posted 3/11/17 , edited 3/11/17
Credit card information is invalid. Please check and try again.


I am not sure if having multiple accounts with the same credit card information causes this issue where I can't upgrade to premium on this account... I logged into the other accounts that I knew of and deleted my card information to see if that would help.


I have not been able to even start the free trial.

All I want to do is just be a premium member.. hopefully I madever sense, if not I'm sorry.

And I did verify my information when I got the email from CR when I opened this account.

One Punch Mod
104764 cr points
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F / Boston-ish
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Posted 3/11/17

Willis_09 wrote:

Credit card information is invalid. Please check and try again.


I am not sure if having multiple accounts with the same credit card information causes this issue where I can't upgrade to premium on this account... I logged into the other accounts that I knew of and deleted my card information to see if that would help.


I have not been able to even start the free trial.

All I want to do is just be a premium member.. hopefully I madever sense, if not I'm sorry.

And I did verify my information when I got the email from CR when I opened this account.



You really aren't supposed to have more than one account. If you have created accounts that you aren't using, you should delete them. You can do that by clicking http://www.crunchyroll.com/nuke when logged in to an account you want to delete.

I'm also not sure if having multiple accounts with the same payment info associated with them would cause the problem. I'd suggest contacting customer support directly, using the /contact form.
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