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Post Reply [Updated 4/6] Our Statement Regarding Recent Video Quality Issues
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33 / M
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Posted 3/14/17 , edited 3/23/17
Like a few have already stated this addresses nothing. Having a show's episode downgrade after 48 hrs is ridiculous and refuse to pay for a service that punishes the user for not consuming new episodes immediately. Especially in light that I pay monthly for your service..

Getting caught with your pants down shouldn't be the only time to act. I will not be re-subbing until I see you're service improving.
brytur 
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Posted 3/14/17 , edited 3/18/17
When my subscription runs out this Saturday, I was planning to jump over to VRV so I can get Funimation too, but if the quality doesn't come back soon(after the week trial), that's not gonna happen.
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M / Southern California
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Posted 3/14/17 , edited 3/15/17
Just to be clear. You are disputing reports in other sites that you are purposely decreasing video quality for the sake of cutting costs. It would be better if you guys come out with a written statement providing details on the motive(s) that you are decreasing video quality. Whether it is on a permanent or temporary basis.
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31 / M
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Posted 3/14/17 , edited 3/16/17
So...what happens after 48 hours in the future? Will it degrade?

And why should we trust you at this point? You began to do this without any word, you took quite a while to put out a statement...
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Posted 3/14/17 , edited 3/17/17
Yeah, bullshit. Sheer and utter crap. This wasn't an accident that was caused by a test. The only test was to see if it would be noticed and you now want to cover your ass and have fixed the newer videos but you forget there's evidence to show that your videos degrade in quality after 48 hours which means working people like me who end up watching at the weekend get screwed. How are you going to address that? We've seen the screenshots showing the bitrate drop when the new encodes go up after the 48hrs. Is that an issue with you "testing new infrastructure"? Nah, didn't think it was. A little critical thinking tears this "announcement" to pieces. Further to that I hesitate to call it an announcement, it's a PR ass-cover that's come days after the news broke.
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28 / M / Guayaquil, Ecuador
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Posted 3/14/17 , edited 3/14/17

iker_casillas wrote:


deadFreak781 wrote:

1. Bring Attack on Titan to Latin America!!!!!!
2. Let the bitrate drama continue!


The people did not wait several days and canceled their membership, who told them to draw conclusions quickly.


The thing here is that this change was not made fly-by-night, but a thing that was happening months ago, when CR started to do those bitrate-starved videos, as herkz and some other people menctioned on Twitter.

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35 / M
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Posted 3/14/17 , edited 3/15/17
That not a particularly believable explanation. If it was true, it shouldn't take so long to say "We were having problems moving to some new infrastructure".

Nor does this address the reports of reduced quality for video for episodes that aren't new. I'm willing to give you the benefit of the doubt and wait and see, but Crunchyroll has had quality problems for a while, enough that I considered news of their partnership with Funimation to be bad news. So if quality doesn't improve and we continue to see the same sorts of issues, I'm going to have to cancel my subscription.

Also I'm going to second this:


bVork wrote:
2. What specific bitrates are you promising to provide? Are you going to ever give us tools to analyze it ourselves, like Netflix does, or will we continue having to rely on pirated rips or youtube-dl in order to find out what level of service you are providing? A major part of the problem here is the complete opacity and lack of communication over what Crunchyroll provides. Are you taking any steps to solve that?


This is the sort of transparency that would go a long way towards fixing the trust between you and your subscribers during situations like this.
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20 / M
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Posted 3/14/17 , edited 3/16/17
who is going to fix this issue though? your talented american engineers? oh wait... forgot you guys fired them.
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23 / M / Fraxinus
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Posted 3/14/17 , edited 3/15/17
You know what's annoying? I really don't like being a cynical asshole. But this statement reeks of PR, and lacks so much substance that I can't help but find it funny. Like, I shouldn't have a stupid smile on my face because of a wishy washy statement that barely addressed the issue. I want to be on CRs side, but it's getting... No, it's gotten to the point that CR fucking up is just really amusing to me. I would like to give them the benefit of the doubt... but they do not make it easy.
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M / Canada
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Posted 3/14/17 , edited 3/15/17
Well that seals the deal. Time to spend it on anime merchandise instead, my membership fee that is.

Low blow man, low blow. Also I doubt shinji is gonna reply to anyone of us here unless he finds something convenient to say. So not gonna bother checking this ever again.
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35 / M
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Posted 3/14/17 , edited 3/15/17
It seems pretty clear when streams were dropping quality after 24 hours (now 48 hours) that the reason's given here aren't entirely accurate. Very disappointed that CR's first statement on the problem doesn't really address anything and seems to hope nobody will notice that it doesn't explain the time based quality drop at all.
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M
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Posted 3/14/17 , edited 3/18/17
As I grow increasingly dissatisfied with this response, I have come up a third question that needs to be addressed as soon as possible, and really cuts to the heart of the matter:

Right now, I am better off downloading pirated rips of older episodes than using my paid subscription to stream them from Crunchyroll. The pirates have archived better quality versions of Crunchyroll's own streams than Crunchyroll is willing or capable of providing to paying customers. When will this change?
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Posted 3/14/17 , edited 3/14/17
This post seems like PR because it IS.

Crunchy-hime said on Twitter that we're getting a more detailed blog post in the future. Please look forward to it.

https://twitter.com/Crunchyroll/status/841784868996493313
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22 / M / Kent, Washington
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Posted 3/14/17 , edited 3/16/17
This is a complete load of bullshit. It doesn't address any of the major issues we have been complaining about over the last few days.

What about the 48 hour time limit before the video downgrades in quality? Why even have such a stupid, anti-consumer policy to begin with? Why give your paying subscribers lower bitate and overall video quality? This entire statement reeks of PR and I can officially say goodbye to CR for good until this mess gets reversed and straightened out.

Anybody staying on, know that you cannot trust CR anymore after this.
e3m88 
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29 / M
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Posted 3/14/17 , edited 3/14/17
sounds like the typical pr damage control. You said nothing.

Will the quality improve or no? and When?
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