Post Reply The site wont let me cancel trial membership...
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Posted 3/16/17
Just now I activated the 14-days trial. Already filled in pay info and it turned active.
But I want to cancel it right away. It won't let me!

It says that the payment has not been validated or something... and I don't know how I should fix that.
Can someone help me please?


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84 / F / Bite the pillow.
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Posted 3/16/17

WarmBunny wrote:

Just now I activated the 14-days trial. Already filled in pay info and it turned active.
But I want to cancel it right away. It won't let me!

It says that the payment has not been validated or something... and I don't know how I should fix that.
Can someone help me please?

Contact customer support directly with all billing questions. You can contact them here:

- http://www.crunchyroll.com/help?topic=contact

Cheers.
One Punch Mod
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Posted 3/16/17 , edited 3/16/17

WarmBunny wrote:

Just now I activated the 14-days trial. Already filled in pay info and it turned active.
But I want to cancel it right away. It won't let me!

It says that the payment has not been validated or something... and I don't know how I should fix that.
Can someone help me please?


You may have already contacted support directly, but I"m going to reply here for others who might be encountering the same thing. The first step should not actually be to contact support, since this is normal behavior during the first few hours of a Crunchyroll free trial.

As noted in the Help/FAQ article about canceling ( https://help.crunchyroll.com/hc/en-us/articles/204545309-CANCEL-my-membership- ):


You can easily cancel your renewal at any time after the first 24 hours. Just log in and go to the account page. You can do it online, any time of day, with no cancellation fees. However, there are no refunds for partial subscriptions. If you run into any trouble after canceling, please contact us right away and let us know what issue you are having.

Not using the account, does not change the trial conditions stated at sign up. With a free trial, you must cancel before the trial period ends, to avoid being charged.

Please be aware that Free Trials cancel immediately.


So, as indicated in the parts I marked in purple, you can't start a free trial and instantly cancel; you need to wait at least a day. Also if the idea is that you'll cancel right away and still have premium access for the rest of the trial period, that's not how it works. When you cancel a trial you are canceling with immediate effect.

A link to Help/FAQ articles is available under the "Support" section at the bottom of most crunchyroll site pages.
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