Post Reply Can't get past Cloudflare DDOS protection check in Chrome
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Posted 3/17/17
I originally email support on Feb 6th about this but I haven't received any response since it was escalated on Feb 9th despite me requesting an update for this twice.

I'm unable to get past the Cloudflare DDOS protection check in Chrome on my home computer but it does work in Firefox. I've reinstalled Chrome and tried a new Chrome profile but now this is also affecting both Chrome and Firefox on my Android phone.

I've very unhappy with how long with this is taking as well as the lack of responses to my requests for updated and would like to have this expedited as well as be given some sort of compensation for the poor treatment.
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Posted 3/18/17
I can get past it but it's showing up for me at least open a day when I try to access the site. I'm getting sick of seeing that damned page.
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Posted 3/22/17
Still no response? WTF Crunchyroll...
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Posted 3/22/17
Just a thought... Did you try clearing your cookies and/or visiting the site without logging into your account, just to see if that works?
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Posted 3/22/17
I cleared all my cookies and reinstalled Chrome and even tried a new user in Chrome. I can't get to the login page to logging out isn't an option.
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Posted 3/25/17
Still no response from Crunchyroll staff? You guys really need to get your shit together.
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Posted 3/25/17 , edited 3/26/17

curly123 wrote:

Still no response from Crunchyroll staff? You guys really need to get your shit together.

I'm not CR staff, but I am using Chrome and it's working fine. Maybe I can help you narrow it down a bit.

Have you been accessing Crunchyroll for a while and is this a recent problem? Or are you accessing CR from a new IP/net connection?

Do you have any Extensions loaded such as an Ad-blocker or Java script killer? Any extensions at all? If you are using any, have you tried turning them all off?

Are you using the latest public release of Chrome or one of the nightly builds?

Are you using a VPN or any other type of tunnel?

I'm using Chrome, version 57.0.2987.110 on Windows 10, btw.

Hmmm.... I'm trying to think of anything else... you have Flash turned on, right? I can't imagine that is it, but worth a shot.

- Adobe Flash isn't working
- https://support.google.com/chrome/answer/6258784?hl=en


If Adobe Flash isn't working or you see the following error messages, try the troubleshooting steps below.

Step 1: Turn on Adobe Flash Player

1) On your computer, open Chrome.
2) In the address bar at the top, enter chrome://plugins and press Enter.
3) Under "Adobe Flash Player," click Enable.


----

Actually, you said Firefox is working so the stuff below doesn't apply. I thought maybe your IP was flagged by Cloudflare for suspicious activity, but Firefox wouldn't work either, so that's out.

Is your IP address shared? Are you the sole owner of your internet connection or are there others in your house/apartment that are using the connection? Is it a shared internet connection? Group WiFi?
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Posted 3/26/17
hey coming from LA been having trouble with the site - getting cloudflare 520 errors now and then. CR staff please ensure all CF ips are whitelisted:

IP Ranges

Some applications or host providers might find it handy to know about Cloudflare’s IPs. This page is intended to be the definitive source of Cloudflare’s current IP ranges.

IPv4

103.21.244.0/22
103.22.200.0/22
103.31.4.0/22
104.16.0.0/12
108.162.192.0/18
131.0.72.0/22
141.101.64.0/18
162.158.0.0/15
172.64.0.0/13
173.245.48.0/20
188.114.96.0/20
190.93.240.0/20
197.234.240.0/22
198.41.128.0/17
199.27.128.0/21
Also available as a IPv4 text list.

IPv6

2400:cb00::/32
2405:8100::/32
2405:b500::/32
2606:4700::/32
2803:f800::/32
2c0f:f248::/32
2a06:98c0::/29
Also available as a IPv6 text list.


https://www.cloudflare.com/ips/


Next, please ensure the origin is doing ok? the app has had trouble loading for a few days, and i've seen other behavior, like when it goes to load the next vid a lot of times it doesn't so autoplay isn't working (roku 2 xs). not having the same issue with other providers fwiw.

currently site is loading, but slower than normal.

hope this info helps
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