Post Reply I Think Someone Took Over my Premium Account
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Posted 3/18/17 , edited 3/19/17
I've been using Crunchyroll for at least 2 years now, and it wasn't until recently where I decided to get a premium membership on my old account, junglezone56. I'm about to watch DB Super's newest episode when I couldn't get onto my old account. I typed everything correctly, and it said "User junglezone56 not found". I don't think I deleted my account on purpose, but i'm sure I didn't. I then tried making a new account with a different email with the same username, and it said that someone already has that username. So how can an account not be found but someone already uses that account. This wasn't until recently on March 4th when I got the premium membership, not the almost 2 years I had the whole account. I think somebody hijacked my account. If anyone can help me out with this, I will be greatly appreciated.
Otter Modder
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Posted 3/18/17 , edited 3/19/17
You'll have to contact support regarding account issues like this here: /contact.

For reference, your account is still there, but it isn't listed as premium.
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Posted 3/18/17 , edited 3/19/17
I just looked up the account user "junglezone56" and nothing is on the profile and the date the user joined is just today... Are you sure that was the name of your old account? It seems like both this account and the 56 version were both created today, and if so, I don't know how to help you I'm sorry. I can guest pass for you if you wanna watch the newest epusode of DBS i loved it but idk about your account, something seems off/fishy
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Posted 3/18/17 , edited 3/19/17
Let me go back and make sure.
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Posted 3/18/17 , edited 3/19/17
Contact Support imo
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Posted 3/18/17 , edited 3/19/17
Ok, I was wrong. You guys were right. I checked both accounts and they were created today. I meant to just make one, but I guess I made another. Most of my accounts for various other platforms are junglezone56. My super old account that had the premium membership I USED to have was junior56, which I haven't used until 2013, so four years actually. I got the two confused because, at least to me, when 90% of your usernames are a certain word, and you choose something different, its hard to remember, at least to me anyways. I tried logging back on, but I forgot my password so i'll just reset it later.. I heavily apologize for my confusion and putting it out on forum topic status. It was really dumb of me.
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Posted 3/18/17 , edited 3/19/17

junglezone wrote:

Ok, I was wrong. You guys were right. I checked both accounts and they were created today. I meant to just make one, but I guess I made another. Most of my accounts for various other platforms are junglezone56. My super old account that had the premium membership I USED to have was junior56, which I haven't used until 2013, so four years actually. I got the two confused because, at least to me, when 90% of your usernames are a certain word, and you choose something different, its hard to remember, at least to me anyways. I tried logging back on, but I forgot my password so i'll just reset it later.. I heavily apologize for my confusion and putting it out on forum topic status. It was really dumb of me.


No man, it's fine. In time of peril, man is at his most vulnerable. When you panic you lose sight of logic and reason, so you immediately look online or to others for the answer when most of the time the answer is something you just need to think about or forgot. We all do it, honest mistake. I can picture the exact emotion you felt when you looked for your old account, and I would have created a forum post as well. It's just the natural state of panic.
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Posted 3/18/17 , edited 3/19/17
Thanks, man. Side note, new episode of Super was insane.
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