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Post Reply PS4 Glitchy Streaming
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Posted 3/24/17 , edited 3/31/17
First things to get out of the way, I watch through my PS4, the router is in the next room over, so maybe like 2 meters of distance with a thin wall in between, connection is 30mps and I have unlimited bandwidth, ISP is teksavvy.

When I stream content, the Crunchyroll App is constantly skipping backwards anywhere from 2 - 10 seconds and continues playback from there, it doesn't freeze up or anything, just seamlessly cuts however many seconds back and just keeps going as if nothing happened, naturally in some action scenes this is more difficult to see (though I'm basically professed in catching it now) but it's when there's dialogue happening or even when there's a scene or camera angle change that it becomes highly infuriating.

I've attempted restarting my router & modem, restarting the PS4, logging out of Crunchyroll and logging back in, and tried different settings on the PS4 internet settings, there have even been a couple of updates to the app lately, but nothing makes any changes.

This doesn't happen on my laptop nor my phone, the PS4 only.

This started happening I think about two weeks ago and never failed to occur during every episode of any show I watch.

This is really ruining the experience, Crunchyroll please advise how to fix this.
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Posted 3/24/17 , edited 3/31/17
This has been happening to me lately as well, on the PS4. I've also been having an issue on the PS4 with subtitles disappearing almost immediately giving me no time to read it before it's gone.
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Posted 3/24/17 , edited 3/31/17
I've also been dealing with the subtitle issue, I don't mind it as much seeing as I can read them rather quickly, but it's killing my housemate when we watch together.

You'd think a paid service would be on top of things like that.
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27 / F / In the corner wat...
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Posted 3/25/17
I've also been having the whole skipping thing happen via PS4. It started just this week, I'd watch an episode and it will sometimes act like a scratched CD, skipping back 2-10 seconds back and replaying those seconds.

Also sometimes if I pause the anime, then unpause it, it will skip a head a few seconds.
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Posted 3/25/17 , edited 3/31/17
Yeah this started happening to me as well, ever since the most recent update. CR, I love y'all but but please fix this with another update or patch.
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Posted 3/29/17 , edited 3/31/17
I've noticed some skipping with episodes of One Piece HD. The opening skips in the exact same place, which seems to suggest the problem is not on my end. Episode 22 also skipped several times in the ending as well. It's not unwatchable but it is irksome.
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Posted 3/29/17 , edited 3/31/17
That's good Thought it was my ps4 or connection just the app, the streams freeze playback a few seconds won't un pause for a few seconds and the streams sometimes finishes with a few seconds left.
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Posted 4/7/17
I'm having this issue as well. Actually, whenever this happens, the video usually ends early as if it's still tracking the time and just displaying the wrong part.
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Posted 4/7/17
I also have been having this issue alot. Just signed back up at the start of this season so I can watch it on the PS4. It makes it unwatchable at times because it totally takes you outta the moment when it repeatedly does it within a min or two. I hope an update comes out soon to fix this. I know my internet is doing well and my router and adapter is top notch. I've reset everything multiple times. I feel like it has to do with Crunchyroll's servers during peak times. Because I can watch it in the middle of the day and its fine, but the longer I watch (about 9pm EST now) It gets so bad. Just trying to watch an ending for the first time and it repeated the same part 3 times.
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Posted 5/22/17
So i see no response as to the problem from crunchroll. I have a premium account and this is really getting frustrating. Restart, relog in, nothing seems to help, plays like 20-30 sec of episode then freezing. Its not buffering just completely stopping
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Posted 5/27/17
I am having issues with PS4 as well, I tried watching Full Metal Alchemist(sub) and it jsut won't work, it freezes the image(even though sound still continues playing), the only anime I noticed this issue with full metal alchemist, other animes doesn't look to be affected so far.
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Posted 5/28/17
its been going on for weeks for me, at first i didnt notice it too much, the skip back and replay a few seconds i started to notice then the freezing after a few minutes of playing to where it goes every couple of seconds. i havent been able to watch any anime in almost a week now on my ps4. netflix works just fine, no freezing or crashing of any sort, so im pretty sure its not the internet speed thats causing this.
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Posted 6/28/17
I am having this issue on the PS4 as well. The skipping backwards and subtitles displaying and disappearing too quickly.
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44 / M
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Posted 6/29/17
I was watching Bleach on PS4 and after I finished watching an episode a message pops up reading "Connection failed: check internet/wireless connection"- but I was still able to navigate through CR and watch other shows. For some crazy unknown reason, the message continually pops up when I try to watch Bleach, but I can watch other shows with no issue...(?)
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Posted 7/15/17

trashcanstench wrote:

First things to get out of the way, I watch through my PS4, the router is in the next room over, so maybe like 2 meters of distance with a thin wall in between, connection is 30mps and I have unlimited bandwidth, ISP is teksavvy.

When I stream content, the Crunchyroll App is constantly skipping backwards anywhere from 2 - 10 seconds and continues playback from there, it doesn't freeze up or anything, just seamlessly cuts however many seconds back and just keeps going as if nothing happened, naturally in some action scenes this is more difficult to see (though I'm basically professed in catching it now) but it's when there's dialogue happening or even when there's a scene or camera angle change that it becomes highly infuriating.

I've attempted restarting my router & modem, restarting the PS4, logging out of Crunchyroll and logging back in, and tried different settings on the PS4 internet settings, there have even been a couple of updates to the app lately, but nothing makes any changes.

This doesn't happen on my laptop nor my phone, the PS4 only.

This started happening I think about two weeks ago and never failed to occur during every episode of any show I watch.

This is really ruining the experience, Crunchyroll please advise how to fix this.


I have the EXACT same issue. It sucks. Youtube and Netflix work fine so I'm pretty sure it's not a problem on my end.
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