Post Reply Welp, that's it. Cancelled membership
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29 / F
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Posted 3/26/17 , edited 4/1/17
I've been a Premium member of Crunchroll for years, but I've finally had enough of constant streaming issues with Crunchyroll and its appalling, incompetent customer service.

I, like many others here, have cancelled my membership.

Your loss, Crunchyroll.
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28 / Ireland
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Posted 3/26/17
Same. Willing to renew when things improve but for now I'll wait and see. Premium expires in the summer.
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20 / M / Winnipeg, MB.
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Posted 3/26/17 , edited 4/1/17
This is a really alarming trend because crunchyroll is the premiere source for keeping fans up to date with anime. If we can't watch anime on crunchyroll then we'll have to regress to unofficial subs from illegal sources and I do not want that.
Posted 3/26/17 , edited 3/26/17
Mine ends this April but I do not think I will renew it ...
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Posted 3/26/17 , edited 3/26/17
I'm not too far away myself to be honest. The "maybe it will work maybe it won't work" roulette when I come here is really starting to grate on me. It's enough to post about it, and I really REALLY hate posting on forums.....


Also---WHY did I have to re-verify my e-mail address with you guys to post? To let you know it's OK to send me e-mails?? YOU WERE ALREADY SENDING ME EMAILS. Good god please get it together!
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37 / M
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Posted 3/26/17
I thought the new infrastructure was going to fix this, but here we are. Again. Already. This simply is not acceptable. Whatever you think the peak usage is going to be, double it and prepare for that. If this happens next weekend I'm gone.
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32 / M
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Posted 3/26/17 , edited 3/26/17
I sadly believe i will be canceling too.

These site issues have been a constant problem for months now. Imagine if this was netflix or hulu having all these problems....

It's sad really our real choice current anime is starting to circle the "we don't care about the problems as long as we get your money" drain.
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Posted 3/26/17 , edited 3/26/17
I get that weekends are their heaviest load, but it's their heaviest load because people have free time to watch and they can't
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32 / M
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Posted 3/26/17 , edited 3/26/17
Not a excuse really. They should know that, they should have be able to handle the capacity for it. It's why we pay them.

I've had a concurrent subscription since 2009. Since then the site has never been this bad. I all started shortly before the funimation joint the site has been heading downhill with constant load problems in the evening.

That is a long time to be having these problems and not really fix them.

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23 / M / United States
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Posted 3/26/17 , edited 3/26/17
I canceled my renewal over the video quality issues. The crap loading is just icing on the cake.
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28 / M / Southern Californ...
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Posted 3/26/17 , edited 3/26/17
Yeah, it's really bad having to wait and wait and wait just for a page to load. Especially when they're taking subscription money.
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37 / M
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Posted 4/1/17

flamepanther wrote:
If this happens next weekend I'm gone.


And here we are. You failed. Bye.
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26 / F / but the computers...
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Posted 4/2/17 , edited 4/2/17
As was demonstrated recently with the bitrate kerfuffle, CR only bothers taking action when an issue starts to affect their profits. Continuing to pay them in the hopes that service will improve is putting faith in them that they've not earned at all. It's very clear this weekly downtime has become a regular occurrence, and if people will keep paying them regardless, then they'll find no motivation to fix it. The same applies to any of the other long-standing issues people are facing on this site, really. Lost subscription money is the only feedback they listen to.
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Posted 4/5/17
For too long have I wasted time with this site. Between the horrible streamimg issues and lack of action server side, I can no longer hope that crunchyroll will get any better. Ill hapily return once the streaming issues have been resolved. If ever. Today I cancel my premium membership. Bye.
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23 / M / United Kingdom
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Posted 4/5/17
Well you cant say that its horrible or lack of action server side.You can find other website to watch tho or go find that is more pleasing to you,and others say its horrible but i know they will fix it.
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