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Post Reply Green Lines and Video Freezing with PS4 App
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32 / F / Canada
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Posted 3/27/17
When attempting to watch Natsume Yujin-cho 4, episodes 5 and 6, I began experiencing a reoccurring error. Every few minutes my video would either freeze up (with the audio still playing) or it would both freeze up and display green lines across the screen (again, with the audio still playing). Exiting the episode and resuming it would resolve the problem momentarily but only for about 1-2 minutes, then it would reoccur.

I've never experienced issues with the PS4 app before today and my Crunchyroll app is up to date. I rebooted the app and restarted the PS4 itself but neither attempt resolved the issue.

Any tips on resolving this issue for good?
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31 / M / U.S
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Posted 3/27/17
I too am having this issue, while trying to watch Trickster episode 3
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33 / M / Finland, Espoo
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Posted 4/5/17
experienced the same, tried the same, mine on hibike euphonium 2! ep 1
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25 / M / North Carolina
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Posted 4/5/17
Yup same thing happening here, I also had this happen during Euphonium 2! ep 1. I'm also getting odd skips forward and back during some shows,
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Posted 4/6/17
The latest update to the ps4 app has really screwed it up badly. I get the same skipping and stuttering issues.
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21 / M
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Posted 4/7/17
I'm having the same issue when I try to watch Occult; Nine. Either the video freezes and the audio keeps playing or my whole screen goes green.
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38 / M
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Posted 4/10/17
I am also having this issue with Trickster episode 3. I reached out to @Crunchyroll on twitter but no response and it seems no response on here either. Great!!
Der Zoodirektor
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35 / M / Germany
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Posted 4/11/17

MiniBUU wrote:

I am also having this issue with Trickster episode 3. I reached out to @Crunchyroll on twitter but no response and it seems no response on here either. Great!!


This is primarily a user-to-user help forum.
I usually reply to everything though, but sometimes I just do not have enough information yet to give a good reply.

Our developers are aware of the green screen and skipping issues, and working on a fix.
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Posted 4/26/17
This still hasn't been fixed? I'm getting it too...
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27 / M
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Posted 4/29/17
It's my first time posting here but I'm having this same issue. Seriously, I can't believe i'm paying for something like this, I really hoped I could finally watch some shows I love while supporting them but if I knew I'd have to stop and play each episode every minute turning a 25 minute episode into a 40 minute struggle I would just have sticked with torrent downloads :/

It's a shame, really, so please solve this asap
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41 / F / MN
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Posted 5/4/17 , edited 5/4/17
I'm having the same issue...its very irritating. It usually runs great. I'm also tring to watch the 4th season of Natsume Yuujinchou and its just constant freezing, Sometimes with green lines sometimes without.

It happens about every couple minutes it seems.

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36 / M / pryor ok
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Posted 5/9/17
Same here also green buggy screen or just stops playing or sometimes it loops
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Posted 5/14/17
I started having this issue today as well. First time since using the PS4 app for a couple of months.
JoeQbr 
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Posted 6/18/17
Yep, I'm also having this problem on my PS4. So far episodes 27 and 28 of Mysterious Joker were unwatchable. Earlier episodes played fine and also the latest episode of Berserk had no problems. Both eps play fine on the site.
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Posted 6/23/17
How many months has it been and it's still doing this???? Getting absurdly obnoxious on my end. :\
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