Post Reply Xbox One app crashing after new Xbox update.
1016 cr points
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21 / M / Mexico City
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Posted 4/1/17
Yesterday I installed the new Xbox One update and now the Cruchyroll app crashes within 5 seconds of starting the app.

I've already tied uninstalling & reintalling the app but it still keeps crashing.
1016 cr points
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21 / M / Mexico City
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Posted 4/1/17
So I tried unauthorizing my Xbox One and authorizing it again but I still get the same problem.

The app only seems to work when I'm not logged in, which means the only way I can use the app is by watching ads...
59738 cr points
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31 / M / Dallas, TX
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Posted 4/2/17 , edited 4/7/17

Hermandshot wrote:

So I tried unauthorizing my Xbox One and authorizing it again but I still get the same problem.

The app only seems to work when I'm not logged in, which means the only way I can use the app is by watching ads...


Have you checked your /queue for listings that have a blank white box where the next episode thumbnail could be and removed them? A large queue (over 50 entries) and a long history can also cause performance issues with the app.
1016 cr points
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21 / M / Mexico City
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Posted 4/3/17

eyeofpain wrote:


Hermandshot wrote:

So I tried unauthorizing my Xbox One and authorizing it again but I still get the same problem.

The app only seems to work when I'm not logged in, which means the only way I can use the app is by watching ads...


Have you checked your /queue for listings that have a blank white box where the next episode thumbnail could be and removed them? A large queue (over 50 entries) and a long history can also cause performance issues with the app.


I actually did have a problem before (months ago) where my queue would not load because of a show that had a white thumbnail. Removing it from my queue did solve the problem but this time the app just crashes randomly within 5 seconds of starting it.

I've been using the Crunchyroll app on my PS4 and that one works just fine with no problems, so that leads me to believe the reason the app crashes on the Xbox One is due to the new update the console got a couple of days ago.

I would rather use the Crunchyroll app on my Xbox One because I think it's a better version than the app the PS4 has, so I really hope I can get a solution to this issue soon...

Thanks for the advice though!
1016 cr points
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21 / M / Mexico City
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Posted 4/7/17
So after many attempts and no support from the handful of e-mails I sent Crunchyroll I have come to the conclusion that the new Xbox One update broke the Crunchyroll app and Crunchyroll simply does not care to fix this.

It's a shame because the Xbox One app was the best way to watch Cruchyroll on a home console. The design of the app was perfect.

Cruchyroll staff, I doubt you care enough to read this but in the miracle that you do you Xbox One app sucks. Fix it. I do not pay 60 dollars a year to have to put up with your incompetent apps. Just let me watch my japanese cartoons.
13028 cr points
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25 / M
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Posted 5/17/17
Yes!
169 cr points
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15 / M
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Posted 5/17/17 , edited 5/17/17
Ok. So after a while me and my friends found out if you pin an anime to your home, then you can access crunchyroll without it crashing
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