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Post Reply Pending Checkouts
3 cr points
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27 / M
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Posted 4/1/17
I just tried signing up for a tree trial, and now it says the payment failed and every time I try to delete my card from my account it says pending checkouts, and nothing has happened yet, so I don't know how long I have to wait but I'd like the pending checkout to be removed from my account, thank you.
5 cr points
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28 / F
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Posted 4/1/17
I'm having this EXACT same issue right now. I want to watch something but now I'm being completely blocked by this Pending Checkout message.
14 cr points
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Posted 4/1/17
Same issue here dont know what to do about it.
Der Zoodirektor
26331 cr points
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35 / M / Germany
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Posted 4/1/17
We're already working to fix the issue. Stay tuned.

If you are in the US, you can try to create an account on our sister site VRV.co and watch it there.
5 cr points
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Posted 4/1/17
ahh ok :-) i had the same message will wait until fixed
8 cr points
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Posted 4/1/17 , edited 4/1/17
You guys charged me and I'm still labeled as a free user I'm trying to watch my anime without ads. Please resolve this asap.
9 cr points
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28 / M
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Posted 4/1/17
What do us Canadian users do in the meantime!?!
ViaLex 
5 cr points
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Posted 4/1/17
I'm not sure how much I repeatedly did my order.
I did it on the CRUNCHYROLL APP on my phone and it said TIMED OUT PROCESSING.
I did it on my phone (app store) and I am already subscribed as a PREMIUM MEMBER (monthly).

I just verified my email a few mins. ago and said that I have PENDING CHECKOUTS
I don't even know anymore but I just want to keep on watching Naruto.
107161 cr points
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57 / M / U.S.A. (mid-south)
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Posted 4/1/17

Finalteddy wrote:

You guys charged me and I'm still labeled as a free user I'm trying to watch my anime without ads. Please resolve this asap.

What method are you using to pay, and how did you sign up?

Some people signing up a on device tend to generate a different user ID than they use on the site without noticing. iTunes also seems to sometimes have an issue with passing on the payment information.

As noted in the banner for the section, you should contact customer service directly for payment issues:
http://www.crunchyroll.com/help?topic=contact

The reason for this is because they may require information you would not want to reveal in a forum. As noted, you should mention how you signed up (e.g., via the website or via an app, and if the latter, which one), and what payment method you used.

4024 cr points
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26 / M
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Posted 4/1/17
I bought a year membership and have been charged via paypal but had a time out error message during purchase it told me not to buy another as it will try to reclaim later or something so now i am scared of trying it again in case i get charged twice. Nothing new in Order history and still classed as a free user.
5 cr points
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Posted 4/1/17
I did pay with my paypal account, I did not receive yet a e-mail from paypal yet. When I go in premium section it says "You have pending checkouts" (whatever this means). Should I pay for premium again because it didn't work ? What is going on
5 cr points
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Posted 4/1/17
Exact same issue! Wouldn't let me have a free trial (think I had one years back) but now it's just showing pending and I have no way to fix it or even view it as a pending transaction??
anfex 
1116 cr points
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27 / M
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Posted 4/1/17
Yes, same here, I paid with my credit card and what I got is a message saying "Error Checkout #####". Also in the premium menu section I'm getting a message "You have pending checkouts."

Not to mention that I was charged, I can see the transfer in my bank account.

I've already sent a email asking for help, but I'm still waiting for a solution.
6118 cr points
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Puerto Rico
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Posted 4/1/17
I'm having the same problem. Paid for a 3 month membership with paypal and when I got back to crunchyroll got the message 'Timeout Processing Checkout #'. Bellow that was the 'contact us' link so I just wrote thru it and added a receipt from my paypal transaction. Now I'm just waiting for a response.
5 cr points
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Posted 4/1/17
I just bought the membership today and I still have adds and when I go onto the free trail it saus payment pending. What do I do
14 cr points
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24 / F
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Posted 4/1/17
I think unfortunately it's just gonna take time. I had the same problem this morning and it took 2.5 - 3 hours but I signed back on later and everything had gone through.
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