Post Reply I can't get the free trial
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Posted 4/5/17 , edited 4/5/17
I tried to get a free trial for my account and it said that I couldn't get a free trial with my debit card more than once and I've never used it for crunchyroll at all. Then i tried to pay for a membership and it said that my request could not be processed. Is there any way I can fix this and get the premium membership?
Der Zoodirektor
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Posted 4/5/17

Depixel wrote:

I tried to get a free trial for my account and it said that I couldn't get a free trial with my debit card more than once and I've never used it for crunchyroll at all. Then i tried to pay for a membership and it said that my request could not be processed. Is there any way I can fix this and get the premium membership?


Remove the card from your saved payment methods, and then try again.
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Posted 4/5/17
I haven't used it on this site yet so it wouldn't be a saved payment method. It doesn't work on xbox, android app or the site
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Posted 4/6/17 , edited 4/6/17
I just tried to start the free trail myself and it did not work I got the same message

I did removed my card from my payment method anyway
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Posted 4/6/17
i had the same problem and i never had crunchyroll before.
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Posted 4/6/17
same thing happened to me, but haven't seen any forums that have helped
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Posted 4/9/17
Is there some sort of issue with the payment gate or something? Yesterday it said it timed out so I was hoping it would be fixed today but it still says the same message it did before that.
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Posted 4/16/17
Was really hoping this would be fixed by now :/
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Posted 4/22/17
I've been checking up and waiting for a while but nothing has changed. Is this even on their radar?? It's getting ridiculous
Der Zoodirektor
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Posted 4/22/17 , edited 4/22/17

Depixel wrote:

I've been checking up and waiting for a while but nothing has changed. Is this even on their radar?? It's getting ridiculous


Have you tried using your card as the payment source of a PayPal account, and then using PayPal to subscribe?
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Posted 4/22/17
I don't have a paypal but I suppose I can try it if nothing else
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Posted 4/22/17
Okay I could finally do it after getting paypal and going to the website but there should definitely be something done about all that. Just so everyone doesn't always have to do all that, ya know?
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