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Post Reply On VRV it says i'm not a premium member?
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M / Somewhere over th...
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Posted 4/5/17
I don't know if anyone from crunchyroll can help but there is a option on vrv to add your Premium account. which i do have a premium account. but on vrv it says its not premium
Der Zoodirektor
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35 / M / Germany
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Posted 4/5/17 , edited 4/5/17

Doughnut41 wrote:

I don't know if anyone from crunchyroll can help but there is a option on vrv to add your Premium account. which i do have a premium account. but on vrv it says its not premium


Are your accounts linked? Are you able to watch Crunchyroll premium content on VRV?
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M / Somewhere over th...
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Posted 4/5/17 , edited 4/5/17
They are linked but it says i don't have a premium account which i obviously do
xnakax 
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Posted 4/5/17
I am having the exact same issue so you are not alone.
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M / Colorado Springs, CO
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Posted 4/7/17
I had the same issue.
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83 / F / Bite the pillow.
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Posted 4/7/17

Doughnut41 wrote:

They are linked but it says i don't have a premium account which i obviously do

xnakax wrote:

I am having the exact same issue so you are not alone.

Tarrachal wrote:

I had the same issue.
Have you guys tried sending a support request directly to VRV through their Contact Us link? If not, here it is:

-- https://help.vrv.co/hc/en-us/requests/new

Hope that helps. Cheers.
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M / Colorado Springs, CO
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Posted 4/7/17
I ended up getting the Combo on VRV and cancelling CR so I didn't need to continue with resolving this but that's a good suggestion, thanks.
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Posted 4/8/17
I don't know why seeing that "This Crunchyroll account is not premium." message annoys me so much, but it definitely does.
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M / Alpha Qudrant Sec...
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Posted 4/8/17
Yup same issue
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Posted 4/10/17
Yup, same here. I couldn't get the Crunchyroll app to load on my Roku 3 (I waited 5 minutes and it never finished loading) so I thought, "Hey! Crunchyroll has been pimping VRV for a while, maybe I can get in that way!"

#fail
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27 / F / USA
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Posted 4/13/17
I just created a VRV account to see what it's all about and linked my Crunchyroll Premium. Getting this exact same issue.
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27 / F
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Posted 4/15/17
I'm running into the same issue. I sent VRV a ticket and waiting to see if they have a solution on their end or if I need to do something myself.
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Posted 4/15/17

lucidhalos wrote:

I'm running into the same issue. I sent VRV a ticket and waiting to see if they have a solution on their end or if I need to do something myself.


Give it overnight... That's what mine took to get linked.
One Punch Mod
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Posted 4/15/17

asharka wrote:


lucidhalos wrote:

I'm running into the same issue. I sent VRV a ticket and waiting to see if they have a solution on their end or if I need to do something myself.


Give it overnight... That's what mine took to get linked.


I was really glad when I saw you say this in another post. It's really sloppy that VRV isn't more up front about the time it can take to show the correct premium status when you link.

Mine took overnight too -- an overnight that lasted about 17 hours.
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Posted 4/15/17 , edited 6/27/17

asharka wrote:


lucidhalos wrote:

I'm running into the same issue. I sent VRV a ticket and waiting to see if they have a solution on their end or if I need to do something myself.


Give it overnight... That's what mine took to get linked.


Thanks for the tip! I'll keep an eye on it for now and hopefully it sorts itself out soon enough. :)

ETA: For anyone else experiencing the same issue, as mentioned by asharka, the problem sorts itself out within a few hours to a day or so. I just checked and my premium status is applied. Just give it a bit of time to adjust.
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