Post Reply Crunchyroll app and VRV
54408 cr points
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Posted 4/8/17
I have become very disappointed in crunchyroll lately every weekend the app does not work at all either one and the site
usually doesn't work very well on weekends I have spent hours with their tech's and nothing with lots of excuses. I for one will never pay for this service again pay for crap service ???
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Posted 4/8/17
I am with you. I am getting very sick of accessing the app on my XBOX One and then when I try to view a show I get a "Server Error" this is getting unacceptable. It happens more often then not. If it continues I am going to cancel my subscription (I have been a paying member for over 5 years) and give up on CR all together.
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Posted 4/9/17
So you refuse to deal with the problem and just move the post so no one can read about your failure gratz CR you are 100% corporate now and avoid any dealings with your customers.
Otter Modder
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Posted 4/9/17
Your thread was moved, not to hide it, but to put it in the relevant section. As for site problems on the weekends, it is a known issue and the engineers are putting in a lot of work to try to fix it, but it is a larger issue than it appears. Here is a post with more info about the issue and what they are doing to fix it.

https://medium.com/ellation-tech/c44c53789e86
Der Zoodirektor
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Posted 4/9/17

gotcha291 wrote:

I have become very disappointed in crunchyroll lately every weekend the app does not work at all either one and the site
usually doesn't work very well on weekends I have spent hours with their tech's and nothing with lots of excuses. I for one will never pay for this service again pay for crap service ???


We are all putting in weekend shifts, working hard to stabilize Crunchyroll during the launch of Dragon Ball Super on Saturday evening.

If you are in the US, try using our VRV app to watch. You can link up your Crunchyroll account with VRV and use your usual Premium features afterwards. VRV is on an all new and more robust infrastructure, so it should not go down during the weekend. For more information, read the article linked in the comment above.
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Posted 4/9/17 , edited 4/9/17
Here is the main problem I have, you knew we had over 1 million subscribers this isn't news to you but you wait until the system fails for months to decide to upgrade ??? This never stopped you from taking our money and putting on stupid events we could care less about we are paying to watch video from the site. Why have all the other video sites figured this out before this became a problem and Crunchyroll figures it out 6 months later ??? PS VRV does not work on the weekends either
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Posted 4/9/17
I just tried using VRV as a replacement. Not only does it not recognize my account as premium NO video played. This weekend has been pretty bad for streaming on my roku Tv. My roku 3 still streams tho.
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Posted 6/19/17
Was tired of the Crunchyroll app not working for airing shows, so I downloaded VRV to my Roku - didn't load at all the first try.
The second try I got in, it loaded, and it's actually working. I'll be very happy, if this continues.

But yes, lately Crunchyroll does seem to have a lot of issues.
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