Post Reply VRV linking issues
Omco 
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Posted 4/8/17
I recently made a VRV account and linked it to my Crunchyroll account. I did this because recently there's been a lot of traffic. So, after I linked the account I went to a show that could be accessed only if I had premium. I tried watching it but it said, "premium members only", or something like that. I know I have a Crunchyroll premium account and I checked VRV FAQ. No where did I see the problem I had. Anything that was similar was because they had a VRV subscription. To get to the point, how do I fix this, or, is it possible to unlink an account from VRV. By the way I don't know if this is the proper category to put this in. If it isn't I'll delete the post and put it in the appropriate category.
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Posted 4/9/17
Same thing just happend to me, just linked but it says it is not premium.
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Posted 4/9/17
I bought the combo on VRV and linked my account but it still says I'm not premium and that was at least 7-8 hours ago.
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Posted 4/9/17

lafargo wrote:

Same thing just happend to me, just linked but it says it is not premium.


It did that to me yesterday. Apparently it takes several hours to possibly overnight to "take hold". Or you can submit a help request here:
https://help.vrv.co/hc/en-us/requests/new and you will get a canned response as follows:


Thank you for contacting us.

I've forwarded your email to our engineers to take a look at the issue, it should be fixed within 24 hours. Please contact me back by replying to this email tomorrow evening if you're still experiencing issues.

My deepest apologies for the inconvenience.
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