Post Reply I can't disable my membership
3 cr points
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Posted 4/11/17
When I try to disable my the auto renewal on my membership, I keep getting same message saying
"Thank you for your response! You may not cancel your membership at this time. Your membership will not be cancelled until you click below" but the only thing below is the survey I already filled and submited. Please help.
50080 cr points
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61 / M / Earth
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Posted 4/11/17
If you just signed up for a free trial subscription, you have to wait 24-48 hours for the bank confirmation on your credit card to go through before you can cancel. Note that when you cancel a trial, your premium benefits disappear immediately when you do that.

If you are trying to cancel an already paid subscription and it is not working then you need to involve support directly: /contact
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