Post Reply Can't update my card to pay for my premium membership
13016 cr points
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Posted 4/14/17
I've been emailing Crunchyroll Store but I keep getting told the same thing by the same person and it's not getting me anywhere. I can't update my card at all to pay for my membership and when I use a new card to pay for it, it tells me I can't do so because I'm already a premium member or I'm on a free trail. Is there a way to fix this problem?
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61 / M / Earth
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Posted 4/14/17
Can you delete your old card here: /acct/billing

And then if you try one of the links here: /forumtopic-806747/quick-answers-for-common-questions do you get the same error?

Have you considered trying to use PayPal, or iTunes?
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27 / M / Canada Ontario
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Posted 4/14/17
If you hook paypal to your bank account then you pay CR with paypal you never have to worry about updating stuff
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Posted 4/14/17
Neither of those helped at all and I can't delete my old card at all. I also do not like ITunes subscription stuff nor Paypal.
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31 / M
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Posted 4/14/17 , edited 4/14/17
What i think he is trying to say is he likes to use his Credit card to pay not Paypal etc..
Ok so advice to original poster. If you are failing to update your card properly and pay with a new Credit card, if Crunchyroll cant help try phoning your Credit card company. Check nothing is being blocked for security your end. In my country some Credit card providers/banks are more secure than others declining payments online on certain sites that are not super popular or known. If you have a 2nd credit card try that.

I can't think of much else to say. I have always paid via Credit card, no issues.

Edit: way he describes it tho does sound like a Crunchyroll issue. "Can't delete my old card" that shouldn't be a issue on this site to remove old cards.
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