Post Reply cant update my payment method
5003 cr points
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Posted 4/15/17
fix your page crunchyroll i keep getting a error message and i cant update my payment method.
Dragon
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Posted 4/15/17

jrGuacamoles wrote:

fix your page crunchyroll i keep getting a error message and i cant update my payment method.


I moved this to site support in the hopes that someone from staff sees it, but you might get a faster response if you contact them directly instead of using the forum... mods can't do anything about billing issues, though, sorry...
16012 cr points
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Posted 4/17/17
Hi,

I'm trying to update my payment method and I am having issues too. There isn't a problem with cards as i have tried two different cards and the details entered are correct.

Please could you advise how we can contact crunchyroll directly other than using the forum?

Thanks
#WantingToBeAPremiumMember
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Posted 4/17/17

uchiha001 wrote:

Hi,

I'm trying to update my payment method and I am having issues too. There isn't a problem with cards as i have tried two different cards and the details entered are correct.

Please could you advise how we can contact crunchyroll directly other than using the forum?

Thanks
#WantingToBeAPremiumMember


You can reach customer support directly using the /contact form.
Der Zoodirektor
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Posted 4/17/17

jrGuacamoles wrote:

fix your page crunchyroll i keep getting a error message and i cant update my payment method.


This is because the automatic cancellation after the payment failure is still processing. Your premium status will actually go away within about 24 hours after your receive the email. Once that happened, use /premium_pick_plan?membership=premium to resubscribe.
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