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7011 cr points
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Posted 4/25/17
i by mistake made my account a premium plus membership and when i tried to get it fixed back to a regular premium account it completely cut me off. i cant even watch anything and when ever i try to purchase the regular premium account its say i cant because i all ready am one in of witch if i was then i would be able to watch the shows that i want. i have been using crunchyroll for years now and not once have i ever had this kind of problem. i cant even watch simple shows because all it gives me is trailers of the shows. its says im a premium member on the site but it wont let me do anything at all ive sent a ticket in already. all i want to do is watch my shows i work nonstop and Tuesdays are my only days off so i try to relax and watch some shows. but i cant even do that now.
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Posted 4/25/17
For account/billing issues contact support directly: /contact
The forums are mainly for peer to peer help. Occasionally a staff person reads here, but you shouldn't count on that.
7011 cr points
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Posted 4/25/17

asharka wrote:

For account/billing issues contact support directly: /contact
The forums are mainly for peer to peer help. Occasionally a staff person reads here, but you shouldn't count on that.


ive already sent in a ticket. it would be easier if they didnt just go on emails but by phone to.
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