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Post Reply Why are customers in the 50-70 age range so rude?
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M
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Posted 5/2/17
We get Cranky from missing our Nap, by the unsolicited telephone calls.
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M
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Posted 5/2/17 , edited 5/2/17
I never really had a problem with older folk when I did retail jobs. For me, it was the mothers with 5 kids running around the store who always complained about everything trying to get free stuff.
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22 / M / Massachusetts
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Posted 5/2/17 , edited 5/2/17
Nothing is more entitled or abrasive than a seventy something year old man who can't have his scratch tickets right now even though he comes in every day and knows we can't sell them while we're counting totals for the morning shift.
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Posted 5/2/17
I've had rude customers from every age group. Being rude to me earns you nothing, not even the pleasure of seeing me upset.
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M / Toronto
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Posted 5/2/17
Grumpy old men are just older version of grumpy young men
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36 / M / SoFlo
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Posted 5/2/17
I worked at a movie theater as my first job. I dealt with assholes from all ends of the age spectrum.
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Posted 5/2/17
Wow, I totally agree and made this observation a long time ago as well. I have years of experience working in retail and hospitality and have observed that young people tend to make the nicest customers. Younger customers tend to show more patience and understand during the problem resolution process, and are not quick to gripe about petty things. Moreover they are more likely to take responsibility for an error on their part that resulted in an issue.

In contrast customers in their mid 40's or higher love to complain about the most pettiest things and events beyond human control. I had a guy in his 50's yell at a me because the fridge in the lobby, while filled with 8 other sodas, did not have Diet Coke, Even after explaining that the order had been placed in advanced and thanks to hurricane season the delivery trucks had encountered flooding and other obstacles prolonging delivery time this idiot filed a complaint with the General Manager. Ugh, I'm so ready for a job that excludes catering to customers.
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28 / F / SC
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Posted 5/2/17
i've worked in retail and it was the younger folk that were always more rude and middle aged women
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57 / M
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Posted 5/2/17
Most of the time rudeness is not personal but rather frustration with the impersonal vending machine atmosphere of today's retail. Most retail now is not about selling the store experience to the customer but is rather that of order fulfillment. There are also a lot fewer clerks in the stores who are required to do a much broader array and quantity of tasks. This means that the customer has probably asked a number of clerks for help and they say either that they will return after handling the first 6 people or they will call somebody who never shows.

In all my time in retail, I can count on 1 hand the number of customers who were rude after you spent time listening to their need, responded with a recap that you showed your understanding, and then gave them options and why. However, this requires expertise in the area and enough time to devote to a customer. It is just not worth it to the business to provide the customer with that and that is the issue to which the customer responds
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19 / F
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Posted 5/2/17
it depends on which country you are in, but in australia going back forty years ago working conditions where a lot more different, the employees rights where extremely different and it was a general thing that becuase you where being paid you where being treated like crap, it was because of things like this that fair working conditions where introduced in australia. The older people are most likely treating working people as they where when they where working, there is a chance that they think it is perfectly fine to treat working people like a door mat. You hear this kind of thing all the time " back in my day you didn't take days off when you where sick, or back in my day you tough it up and go to work no matter what injuries or crisis are going on " it's sad that working people are treated horribly but in someone places the sweetest people are the old timers .
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21 / M / Queensland, Austr...
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Posted 5/2/17 , edited 5/2/17
It's because they think they deserve excellent customer service every time. It's just another form of entitlement.
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The White House
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Posted 5/2/17 , edited 5/2/17
Well the ones that voted for Hillary are still in depression mode.
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23 / M
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Posted 5/2/17
I don't think that sometimes their complaints are unfounded but I always reply "that's why they keep me around" when they point out something is too high or if they can't exactly reach for the bottom for whatever reason. I'm perfectly fine helping other people out, its part of my (our) collective responsibility as someone who works retail. But I do make it a point that I am only a messenger, I don't make the decisions on why we do or don't have something.

Need another cart? Sure I'll get you a new one. Need me to reach something for you? I gotchu covered. Can't find what you're looking for? I can find it.

We don't carry something? That's is not *really* the store's problem. We're out of something? I can get someone to order more but that's the extent to which I can help.

But please for the love of god, don't leave your cart smack dab in the middle or right on the other side of the aisle where mine is causing a bottleneck. There's no way you didn't know I was already there, is it so hard to just push a little more forward so others are able to get by? All I want is for everyone to at least be aware of their surroundings.
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M
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Posted 5/6/17 , edited 5/6/17
A lot of you should try doing IT help desk work, there you will get a good range of ages, races and
backgrounds of people you will have to deal with.

All the sales people I deal with have a very type A personality, age done not matter too much with this group.
The men are actually pretty decent to deal with very few come off rude or demanding.
The ladies tho very different, they can be very demanding and demeaning if they are not getting their way.

The CRA's I deal with how they act varies quite a bit, but the one that come off rather demanding sound like they are in their 30's or under.
The ladies tho are more likely to have a threatening tone (example: so if this is not resolved in 2 days I will have to get my manager involved, and your name is once again) and there is nothing you can do about it as another group are the ones that have to fix it.

Then you have the whiners, this group must be held by the hand the whole way. age does not matter with this group.
To get a job with where I work you must have a college degree or Technical training, a HS diploma will not get you in.
So for the whiner group it makes me wonder how the HELL did they get their degree and be so stupid about computers.

The worst ones I deal with by far comes from just one group, age does not matter.
This is the southern black ladies, by in far they are the rudest, most demanding, self serving, arrogant, self entitled group.
They are the hardest ones to deal with no matter how nice you are to them. (at least 60% of them)

I am 47 years old, (ya I know why the hell is an old man watching anime good grief. Age does not determine what you should like in life. that is all i will say to that.) When doing Help desk work I am polite and kind to everyone wither they are a VIP or the janitor.
We get surveys sent out randomly to the people we help and I am sitting for the last two years at a 95% rating for my service.

Then there are some of the people I have to deal with should be thanking God we do not get to do surveys on them, as they might not be in their jobs very long with their attitudes.

For most people in general, I have learned how you treat and talk to them is how you will be treated back regardless of age.
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M / USA
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Posted 5/6/17 , edited 5/6/17
Because they are old, tired, everything hurts, and life has worn them down. Don't let them get to you and give them a break if you can.
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