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Post Reply Why are customers in the 50-70 age range so rude?
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Posted 5/6/17
Not enough prunes.
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Posted 5/6/17
Several points need to be clarified:

Manspreading: As a man ages, his testicles take up more room, similar to how a woman's breasts will sag, although it's much more difficult to stuff saggy nuts into a suspension system than a pair of saggy tits, especially a saggy C or D cup. So, men have to be careful when sitting that they don't mash their balls, because it's so much easier to do, and still hurts like the first time, every time. It's not a sexual invitation, it's not "hey look at me I've got a 12-inch dick", it's "I'm old, my balls hang down to my inner thigh, and if I turn the wrong way or sit with my legs pinched together like I'm a female on the toilet, I'm going to mash them, and then I'm going to cry". Females cannot understand this because their junk is tucked in all the time. However, if you've ever had a mammogram, it's my understanding that's the closest a woman will ever get to that concept.

Baby Boomers know nothing of entitlement and were handed nothing. Most of them didn't even see a color TV until they were in their late teens or early twenties. As was mentioned, stores used to be full of helpful, friendly, and knowledgeable staff, but with the proliferation of "get 'em in, get 'em out, time is money", the staff is there to get you in and out quickly. The customer is expected to be self-sufficient enough to find what they're looking for. After all, they walked uphill in the snow both ways wherever they went, right?

However....
-The 5-minute on-the-job training session for new-hires covers more than they are capable of remembering at the time, but they're thrown into the deep end of the pool with a rock tied to their necks and told to swim.

-The concept of rearranging the store so customers wander aimlessly looking for what they came in for so they can't get in and get right back out runs counter to the notion of "get 'em in, get 'em out fast, time is money" concept, but the douchenozzle who comes up with these rearrangements is too damn stupid to figure that out. They are under the impression that items that don't sell all that well are merely being overlooked, rather than because of their poor initial quality, and so move the top-sellers around and put the low-sellers in their place.


As a regular customer at the local Mart of Wal, I make it my business to know where everything is, so I can get in, get out, and get back home where all my awesome stuff is in as short a time as possible. When they rearrange the place, I go up and down each aisle twice so I memorize where everything is this time, and that will last me about 8 months to a year before they do it again. I've also been able to help fellow shoppers who were visibly frustrated at not being able to find the cat food because it's not on the shelf it was on last week, but is now 3 aisles up and 2 aisles left from their current position.
But I could never work there. For one, I despise all life on the planet with a flaming passion, so dealing with mouthy customers will make the news. For another, the idiots in charge have never heard the phrase "performance costs", or at least do not equate it with the people who make their billion-dollars-a-day-in-sales possible.

The "I want to speak to your manager" thing became a necessity around 30 years ago because the telephone agent was told "get their money, then tell them to piss off and have a nice day, because this is a business", and Customer Service Reps competed for bonuses for fielding and resolving X-numbers of service calls. As long as nobody was busting the manager's balls, everything was fine. When people realized they were being given the run-around, and that "talking to the manager" became a reportable event to corporate, the consumers took that inch and the mile with it.

You have to, because it is still the best way to get most issues resolved, because "quality is built into the product and/or service, and the consumer should never have a valid reason to call", and so the CSAs are told to shift the blame for the problem back onto the consumer.
While this is certainly the case with over 98% of computer issues, factories in Indonesia and Malaysia are actually turning out poor quality merchandise that does get to the consumer, and most consumers have too much going on to become computer geeks. Blame Dell and Microsoft. They wanted a PC in every home, and they got it. Not every home needs a PC. Not every home needs a smartphone. There's a certain degree of intelligence required to run them, and that's how it should be. Unfortunately, as they try to make PCs smarter, that only makes it more difficult for tech support to explain how to fix it over the phone, and most people don't comprehend the notion that when himem.sys takes a flying leap or your hard drive clanks and grinds to a halt, you're not getting your Pictures folder back. Ever. End of.

"The customer is always right" only holds true when the customer is being respectful and intelligent, which in turn requires the business to act respectfully towards the customer, and not view them as merely a money-transference medium. In today's business world, the customer feels they're getting ripped off with high prices and poor service and poor-quality merchandise. It's not as simple to shop elsewhere as it used to be, because everyone's adopted the same business model and carries the same merchandise at the same prices. On the business side, it's called a business, which means money has to change hands, and if money isn't changing hands, we're not doing business. The time my salesmen or support team wastes on a customer demanding some fictitious "right" is time they could spend making me money instead. It's a Catch-22.
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Posted 5/19/17 , edited 5/19/17
They think they know more than the average person..
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