Post Reply Problem with the app on Amazon Kindle tablet
34 cr points
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Posted 4/28/17 , edited 4/28/17
This is fairly straightforward. When i play videos, they randomly stop and give me the same error message. Something about a error has occurred and to contact customer support if it continues to happen. This closes the show completely and has happened to me 5 times in one episode alone. The phone app on the other hand is perfectly fine.

Is anyone else having this kindle fire app issue and is it a tablet only issue?

Any help would be appreciated, i highly doubt crunchyroll will help in any way. After there app stopped working for weeks and they made zero announcements on when it will be fixed, i lost all hope in there customer support.

Any info you can provide would be greatly appreciated.
Der Zoodirektor
26698 cr points
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36 / M / Germany
Posted 4/28/17 , edited 4/28/17
Are you using the proper app for it, or a sideloaded version of our Android app?
Posted 4/28/17 , edited 4/28/17
Dont be so rude. They may not knw the problem exists. Just bring it up and contact support.
75309 cr points
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67 / F
Posted 4/30/17 , edited 5/1/17
They know.

If you have a Fire HD, the app won't work at all.

I have an older version of the Fire (not HD) and the last time I checked it worked. It wasn't recent though.

The manga app I used was sideloaded and now doesn't work at all.

So many people have Amazon Fire tablets you would think there would be more support. Too much VRV I guess.

These things, on top of the access problems on Sat and Sun, make me feel as if I should have dropped down to Premium from Premium + on my yearly subscription.
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