Post Reply Prepaid card glitch?
AW-007 
7 cr points
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32 / M / Ottawa, Ontario,...
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Posted 4/30/17 , edited 4/30/17
EDIT: Matter resolved, was able to purchase gift membership around 8:50PM-9:00PM EST on April 30 2017


Yesterday (April 29th 2017) I was trying to purchase a premium membership gift with a prepaid card. Even after adding the pertinent details for it at checkout and through CR account management (card number, security code, address, etc.), I kept getting a "card is invalid" error message from the Crunchyroll website. I even tried to use an older prepaid card which I'd used for other purchases. Despite this, it still gave me the same error.

Based on suggestions in the forums, I decided to delete my older prepaid card listings, and even the link to my Paypal (which used a prepaid card from December 2015, which had expired/run out of money). EDIT: Re-added Paypal this afternoon (with a prepaid card that has money on it), but CR still won't let me purchase anything, stating that the "payment method was declined".

The last time I purchased prepaid memberships was in December 2016, and I used the same brand of prepaid card to pay for them. There were no issues then but there are issues now.

I believe that there may be some kind of glitch/error with the authentication system for users such as myself who use prepaid cards on CR; as there are other users here who have experienced similar problems.

I had sent an email to Crunchyroll support about this yesterday (April 29th 2017) but so far no solution has been reached about this issue, aside from suggestions to add my prepaid card through account management, and to contact my prepaid card provider.

As such, I've decided to post about this problem about trying to purchase a new premium gift membership in the CR help forum in an effort to rectify this situation.

Thank you for reading this post.
AW-007 
7 cr points
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32 / M / Ottawa, Ontario,...
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Posted 4/30/17
This matter has resolved itself: I was able to register the aforementioned prepaid card on the CR website at around 8:30PM-9:30PM EST on April 30th 2017, and purchase a three-month premium gift membership.
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