Post Reply Crunchy Roll Keeps billing me when I have 9 months of prepaid membership not it use
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Posted 4/30/17
I was gifted 9 months of free membership and have used the codes and on my profile it says that I have them but that was in February and the prepaid memberships aren't being used. How can I stop this from happening?
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Posted 4/30/17

Notamine wrote:

I was gifted 9 months of free membership and have used the codes and on my profile it says that I have them but that was in February and the prepaid memberships aren't being used. How can I stop this from happening?


The gifts won't kick in until you cancel your recurring membership. So you should cancel your premium. That should result in the prepaid months going into effect as soon as the time you'd already been billed for ends. (If it doesn't, /contact customer support)

Once you use up the gift memberships, your account will revert back to "Normal" -- at which time you'd need to restart a premium membership with recurring billing, or redeem more gifts.
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Posted 4/30/17
Thanks
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