Post Reply Guest pass not applying, but also prevents adding additional guest passes/premium
5005 cr points
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Posted 5/3/17
I added a guest pass on last Friday, and it did not work for my account. When I attempt to buy premium it says I have a guest pass active, but when I attempt to watch shows I do not have premium. Is there a way to at least remove the guest pass so I can buy premium?
59708 cr points
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31 / M / Dallas, TX
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Posted 5/3/17

soildsr wrote:

I added a guest pass on last Friday, and it did not work for my account. When I attempt to buy premium it says I have a guest pass active, but when I attempt to watch shows I do not have premium. Is there a way to at least remove the guest pass so I can buy premium?


If you are still experiencing this, you should /contact customer support for account/billing issues.
Der Zoodirektor
25965 cr points
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35 / M / Germany
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Posted 5/3/17

soildsr wrote:

I added a guest pass on last Friday, and it did not work for my account. When I attempt to buy premium it says I have a guest pass active, but when I attempt to watch shows I do not have premium. Is there a way to at least remove the guest pass so I can buy premium?


Fixed.
5005 cr points
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Posted 5/3/17
Thank you so much!
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