Post Reply CrunchyRoll Theft!
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Posted 5/4/17 , edited 5/4/17
I have cancelled my membership multiple times, everytime thinking I've succeeded till i get another payment a month later!! Is this fraud? what the hell!

I cancelled my payments through paypal, hopefully thatll help. We will see in another months time i guess.

Will never be back
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Posted 5/4/17 , edited 5/4/17
Get a lawyer
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The White House
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Posted 5/4/17 , edited 5/4/17
Contact crunchyroll and demand a refund. They should be able t o see if you've watched anything or not.
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Posted 5/4/17 , edited 5/4/17

Rujikin wrote:

Contact crunchyroll and demand a refund. They should be able t o see if you've watched anything or not.


If you cancel your account, you should still be able to watch content commercial free up until the end of the billing cycle. Then after that, you should be able to watch content, but with ads... So it should not matter if he kept watching CR, or not.

Could be a bug in the system... At the very least, he needs to contact Customer service and bring this up so that they can investigate it, and if possible, refund him/her....
anfex 
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Posted 5/4/17 , edited 5/4/17

AppleFart wrote:

Get a lawyer


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Posted 5/4/17 , edited 5/4/17
You could also try contacting the California Attorney General.
https://oag.ca.gov/

Tell Xavier that AppleFart sent you.
Posted 5/4/17 , edited 5/4/17

GrinchM8 wrote:

I have cancelled my membership multiple times, everytime thinking I've succeeded till i get another payment a month later!! Is this fraud? what the hell!

I cancelled my payments through paypal, hopefully thatll help. We will see in another months time i guess.

Will never be back


There have been known site-based issues with cancellation of accounts. The most reliable is simply to kill off the reoccurring payment on the Paypal side (which it seems you've done recently).
Posted 5/4/17 , edited 5/4/17
Wow you are a cool being.
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Posted 5/4/17 , edited 5/4/17
Um did you do it through iTunes or something?
Guest Pass Litter Moderator
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Posted 5/4/17 , edited 5/5/17

GrinchM8 wrote:

I have cancelled my membership multiple times, everytime thinking I've succeeded till i get another payment a month later!! Is this fraud? what the hell!

I cancelled my payments through paypal, hopefully thatll help. We will see in another months time i guess.

Will never be back


I've moved this to Site Support.

If you've followed the instructions in the Help/FAQ article on canceling your account ( https://help.crunchyroll.com/hc/en-us/articles/204545309-CANCEL-my-membership- ) and it still doesn't work, then you should contact customer support directly for assistance, via the /contact form.
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