Post Reply User Not Found/Have Premuim
7 cr points
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33 / M
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Posted 5/6/17
I recently signed up for a 14 day trail. I let it run into auto renewal I was charged. For a premium account.

I logged in the last few weeks with no problem. Now my email is not found and am unable to log in. To say the least i am not pleased.
50397 cr points
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61 / M / Earth
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Posted 5/6/17
You have been hacked on some other site where you used the same username and password, and someone used it to change your account here. For more info on (not) re-using passwords on multiple sites, see here: https://haveibeenpwned.com/


Put in a ticket to support here: /contact to get your account back.
Der Zoodirektor
26121 cr points
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35 / M / Germany
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Posted 5/7/17

UnchartedHammeR wrote:

I recently signed up for a 14 day trail. I let it run into auto renewal I was charged. For a premium account.

I logged in the last few weeks with no problem. Now my email is not found and am unable to log in. To say the least i am not pleased.


Did you send in a ticket and was it resolved?
7 cr points
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33 / M
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Posted 5/7/17
Yes and they need to look through 20m subscribers....
Der Zoodirektor
26121 cr points
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35 / M / Germany
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Posted 5/7/17

UnchartedHammeR wrote:

Yes and they need to look through 20m subscribers....


What's the user name on your proper account?
7 cr points
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33 / M
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Posted 5/7/17
I honestly do not remember. I always logged in with my email. I think it might be the same as this one. Which probably does not help much.
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