Post Reply Pending Request Issues
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Posted 5/8/17
I got an automated email yesterday (5/7) from the support account saying that my request was still pending and waiting for a response from me. I did however send the response on 4/19. When I try to look at the ticket on the help.crunchyroll website it says my login credentials are incorrect even though I used them to log into the main site just fine. What can I do to start getting this taken care of?
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Posted 5/10/17

rolledpants wrote:

I got an automated email yesterday (5/7) from the support account saying that my request was still pending and waiting for a response from me. I did however send the response on 4/19. When I try to look at the ticket on the help.crunchyroll website it says my login credentials are incorrect even though I used them to log into the main site just fine. What can I do to start getting this taken care of?


Accounts on the Help site don't seem to be linked to CR user accounts. You can update your ticket by replying to the last email you received from CS.
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Posted 5/11/17
By replying to the automated one? Because I replied to the last one a human sent me ages ago.
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