Post Reply [Premium] Issue with Premium
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Posted 5/17/17
Hey,

I've been trying since January to get the Premium membership on Crunchyroll, but for some reason, I get an error message saying "There was a problem with your card". I have contacted customer support several times on that matter, but everything they suggest doesn't work (and I've received the same solution message for a second time just now, so this is definitely all I could do to solve the issue )

No matter what I do (waiting a few days, creating a new account, checking with my bank, etc.), it still won't work. Has anyone else had this issue? Were you able to get Premium? If so, tell me how please!!

Thanks
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Posted 5/17/17 , edited 5/17/17

Jaujolapin wrote:

Hey,

I've been trying since January to get the Premium membership on Crunchyroll, but for some reason, I get an error message saying "There was a problem with your card". I have contacted customer support several times on that matter, but everything they suggest doesn't work (and I've received the same solution message for a second time just now, so this is definitely all I could do to solve the issue )

No matter what I do (waiting a few days, creating a new account, checking with my bank, etc.), it still won't work. Has anyone else had this issue? Were you able to get Premium? If so, tell me how please!!

Thanks


Have you tried either of these links?
/premium_pick_plan?membership=premium
/premium_pick_plan?membership=premiumplus
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Posted 5/17/17 , edited 5/17/17
Just tried the first link (pretty sure I did that before, but just to be sure), and it doesn't work. Still the same error message.
I won't try the second since I don't want these extra benefits from the Premium + membership.
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Posted 5/18/17
Just received an answer from Customer Support stating they can't (or won't) fix the issue. It's extremely disappointing!
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