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Post Reply Crunchyroll app crashes on Xbox One
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Posted 5/22/17 , edited 2 days ago
The title basically says it all. Every time i load up the Crunchyroll app on my Xbox One it force closes/ crashes. Anyone else have this problem in the past and manage to fix it?
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Posted 5/22/17 , edited 5/22/17

adridezz wrote:

The title basically says it all. Every time i load up the Crunchyroll app on my Xbox One it force closes/ crashes. Anyone else have this problem in the past and manage to fix it?


Check your /queue and look for any shows that have a white box where the next episode thumbnail should be. If found, you should remove the show from your queue. If you have a large queue (over 50 items) or a lengthy /history, removing shows to reduce the size of your queue, or clearing our your history may also help. Keep in mind that clearing your history will also reset the progress for all shows in your queue.

Deactivating your console (listed here: /acct/?action=devices), uninstalling and reinstalling, and clearing the console cache may also help.
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Posted 5/22/17 , edited 1/20/18
This guy reported something that allegedly worked for him:
/forumtopic-986557/xbox-one-app-crashing-after-new-xbox-update#56123389
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Posted 5/22/17 , edited 1/20/18
So i removed a few shows from my queue and that somehow did the trick. I'm still well over 50 shows but it is working now, thank you!
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Posted 5/27/17 , edited 1/20/18

adridezz wrote:

So i removed a few shows from my queue and that somehow did the trick. I'm still well over 50 shows but it is working now, thank you!


that was temporary fix it seems, RIP
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Posted 6/29/17 , edited 1/13/18
Having the same problem and planning to try out the fixes (although I've already re-installed with no success), but I'm forced to ask: why the hell doesn't Crunchyroll fix this?

Having experienced this problem in the past, I know for a fact that this has been happening for at least several months now and potentially even years at this point. Users finding fixes and workarounds is great, but that shouldn't be an excuse for leaving a massive glitch like this alone. The company should fix their products, not the customers.
Mihama 
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Posted 7/8/17 , edited 1/20/18
same problem here, i found a workaround though
if you add crunchyroll to your pins and use the xbox app for mobile or tablet go to your pins tap crunchyroll then play on xbox one
it works fine but if you add or remove a show from your queue in the app it reloads and crashes but you can open it again with the xbox app
so i recommend adding and removing shows on pc or mobile app
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Posted 7/10/17 , edited 1/20/18
CR is lame!
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Posted 7/18/17 , edited 1/20/18
CR doesn't give a damn about the XBOX ONE app. I'm ready for Amazon to take over.
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Posted 9/22/17

Mihama wrote:

same problem here, i found a workaround though
if you add crunchyroll to your pins and use the xbox app for mobile or tablet go to your pins tap crunchyroll then play on xbox one
it works fine but if you add or remove a show from your queue in the app it reloads and crashes but you can open it again with the xbox app
so i recommend adding and removing shows on pc or mobile app


holy smokes this works thanks! even though its monthes layer
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Posted 11/23/17
crunchy roll please fix this we are trying to work arounds now
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Posted 11/26/17 , edited 1/20/18
So far I watched 4 episodes. The first episode and the fourth episode, it froze, and then it kicked me back to the Xbox home screen. Had to relaunch the CR app, and start from where I left off. It's not the first time this has happened. I've had problems on the Xbox One, and now that I upgraded to the Xbox One X, there still problems here and there.

I like using the Xbox and not the PS4, because my TV remote works with the Xbox, that way I don't have to use a controller. I hate when I bump the triggers and accidently forward, or reverse on an episode.
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Posted 11/29/17
I keep getting CRUNCHYROLL experienced a server error please try again. over and over tried uninstall tried almost everything on the forums to no avail. i really only watch CR on Xbox one now so if it continues i will just use free sites.
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Posted 12/5/17
This app failed 2017 Dec so came here an found that I useing Xbox beta app threw pins the app worked fine just can't load it from the xbox
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Posted 12/5/17 , edited 1/20/18
Yeah, I really wish Crunchyroll wasn't the only half-decent anime app for the Xbox. Its a prime example of why monopolies are such a bad situation.

Once one company controls a market item, they don't need to deliver a quality product, just a good enough product that will make them money.

I can't wait for Amazon's anime app to come out and provide some real competition, maybe then I can watch anime more than once a week when the servers finally decide to work.

Also, my xbox one is stuck getting server errors.
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