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Post Reply Video history shows usage that is not me.
Posted 5/23/17
A few weeks ago I started seeing videos that I did not watch at times I could not be watching them appear on my history. I checked the devices list and found many devices that I do not own on the list. I have deactivated every single one and logged my phone in. I have since then changed my password twice and changed the email address. The amount of usage has dropped but there is still someone watching videos on my account. Is there a way to stop this?
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20 / M / Europe
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Posted 5/23/17
Yes, stop using that free wifi in MC-Donaldos. I guess it doesn't really matter as long as your account has not been messed with. Also, ask support for help?
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21 / M / Bundaberg, Queens...
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Posted 5/23/17 , edited 5/23/17

martin12165 wrote:

Yes, stop using that free wifi in MC-Donaldos. I guess it doesn't really matter as long as your account has not been messed with. Also, ask support for help?


Using McDonald's wifi is fine just don't login to anything be pre logged in

On topic you probably have a key logger once you changed your password they would be able to see it.


Do a virus scan if your using an android or other if it's an iPhone then unless its jail broken it can't be a key logger unless you are doing it via public wifi that has been infected
Posted 5/23/17
I only use the home wifi. It only shows my android phone as the only device on the list. I also dont use public wifi. I changed the password and email on my pc.I am currently sending a message to support and scanning my pc.
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Posted 5/23/17

Einlander wrote:

I only use the home wifi. It only shows my android phone as the only device on the list. I also dont use public wifi. I changed the password and email on my pc.I am currently sending a message to support and scanning my pc.


You clicked any sketchy sites on your android?

Androids are succeptible to virus's so you might want to download a cleaner and clean it
Posted 6/13/17
Ok it's been 21 days. I've been to crunchyroll support 3 times, removed all devices from the control panel. Stopped using my phone to use crunchyroll and there is still someone using my account to watch stuff. The support seems convinced it's an android device that is watching my videos. Another thing. Devices that have been revoked seem to get the same key when they are accepted again. This is just frustrating. And right now they seem to simply not respond to messages.

If you have not figured it out yet I have 0 confidence in the dev team at crunchyroll. Unable to tell where a video was watched, unable to force revoke keys and sessions. :/
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Posted 6/14/17

Einlander wrote:

Ok it's been 21 days. I've been to crunchyroll support 3 times, removed all devices from the control panel. Stopped using my phone to use crunchyroll and there is still someone using my account to watch stuff. The support seems convinced it's an android device that is watching my videos. Another thing. Devices that have been revoked seem to get the same key when they are accepted again. This is just frustrating. And right now they seem to simply not respond to messages.


If you're talking about the Device ID, that is a unique identifier, usually based on hardware. You should be asked for a password on the device after it's deactivated, and should show the same Device ID after re-activating.
Posted 6/14/17
That may be true. But still, no devices, new password as of yesterday, and 3 episodes listed in my history I did not watch. At this point i'm better off canceling my account and starting over.
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Posted 6/14/17
He probably has a keylogger and is using windows.
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22 / M / Somewhere to my l...
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Posted 6/14/17 , edited 6/14/17
Run an Anti-Virus (a trustworthy one, not just any "free AV" you find off the internet because those can be malware themselves)

A few questions:
1) Have you been visiting questionable websites?
2) Have you been downloading software/files from shady sources?
3) Have you ever found a random USB lying around and plugged it in?

What time does the "other you" log on to watch CR? If possible, ask if the CR support staff could give you a list of IPs that isn't the IP to your computer/mobile devices:
- if the other you's IP looks different or after putting through an IP tracker shows up at a different location, you probably have some malware installed.
- If the IP is similar to yours or traces to your house, it could be that someone in your household is using your account to watch CR

Alternatively, you could use another (uninfected) PC and run WireShark, type "ip.src=#.#.#.#" (replace # with the infected PC's IP), let it run for a bit and see if any SMTP data is being sent somewhere. This idea won't necessarily remove malware (because it's a packet sniffer, not an AV), but at least it should tell you for sure whether your main device is infected.

Lastly, this is sort of a last resort, hard reset your device, ask if CR's staff could cancel/delete your account then later you create a new account and resume the premium you have going.
I've read the part where you mention cancelling and restarting. But you'll only end up back where you started (at the point in time of this thread) with someone using your CR account without your permission

Some disclaimers:
1) WireShark is something you should only use on your network or on networks where you're granted permission, otherwise you might get in trouble..
2) Its been a while since I've reviewed on stuff of this topic so I can't say for certain that the info I wrote is 100% accurate
Posted 6/15/17
The other person watches usually when i'm at work or at night when i'm at the computer. I am doing the wireshark thing right now. The crunchyroll contact/support have basically stopped responding to my messages. So I don't know how far I can get with them. I already had a AV running so I am running it on every file on my computer now.
I'm going to do the easiest thing. My main computer will simply be offline for a few days, and use my spare pc to do stuff. If it continues i'll switch phones to one that I have reset. So it will be an interesting few days.
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22 / M / Somewhere to my l...
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Posted 6/15/17

Einlander wrote:

The other person watches usually when i'm at work or at night when i'm at the computer. I am doing the wireshark thing right now. The crunchyroll contact/support have basically stopped responding to my messages. So I don't know how far I can get with them. I already had a AV running so I am running it on every file on my computer now.
I'm going to do the easiest thing. My main computer will simply be offline for a few days, and use my spare pc to do stuff. If it continues i'll switch phones to one that I have reset. So it will be an interesting few days.


If you're going to do a hard reset, make sure to back up the important data that you deem important (maybe photos, your notes (if you take notes on that device), etc.), sync your game progress with GameCenter (iOS) or Google Play (Android), once you're certain you've backed up all that you find important, do a hard reset.
Posted 6/15/17
I have a spare phone so I don't have to worry about loosing anything. I'll just keep the main one off.
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37 / M / UK
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Posted 6/16/17
Have you checked if your router is vulnerable to hacks? There have been a lot of cases lately of people hacking the router and monitoring all traffic that passes through.
Tayruh 
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Posted 7/3/17
Has this been resolved? I ask because I haven't used CrunchyRoll since March, but yet there have been numerous videos watched on my account since then. I only found this out last night when I decided to log in to watch a show. If this is truly a case of hacking, it blows my mind to think that someone would stoop so low as to hack an account just to avoid paying $6 each month.

However, I'm wondering if it's actually not a hack and is maybe instead a glitch. I'm not sure about which videos were played for the OP, but it seems very strange that mine are the three most popular series according to the main page of CrunchyRoll, and exactly 5 episodes were played of each, and quite a few of them shared the same days. I'm thinking maybe they were watched on the release day, but without information of when an episode was released, I don't have a way of comparing that.

If someone is willing to do the legwork, this is what I have for entries:

4/10/17
  • Attack on Titan Season 2 Ep 27
  • My Hero Academia Season 2 Ep 15

    4/18/17
  • Attack on Titan Season 2 Ep 28
  • My Hero Academia Season 2 Ep 16

    4/22/17
  • Attack on Titan Season 2 Ep 29
  • My Hero Academia Season 2 Ep 17

    4/23/17
  • Boruto: Naruto Next Generation Ep 1
  • Boruto: Naruto Next Generation Ep 2
  • Boruto: Naruto Next Generation Ep 3

    4/29/17
  • Attack on Titan Season 2 Ep 30
  • My Hero Academia Season 2 Ep 18

    5/1/17
  • Boruto: Naruto Next Generation Ep 4

    5/3/17
  • Boruto: Naruto Next Generation Ep 5

    5/6/17
  • Attack on Titan Season 2 Ep 31
  • My Hero Academia Season 2 Ep 19

    It obviously hasn't happened for a while, and 6 - 8 episodes have come out for each of those series since, so I guess it's all done. I'm just not sure what happened. I honestly can't remember if I reset my password around that time or not. It seems like there's a new server hack each week and I'm constantly having to reset my password for one site or another every couple weeks, so it's really all a blur.

    Anyway, if anyone has any idea what actually happened, I'd love to know. Thanks.
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