Post Reply help needed
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Posted 6/1/17
um, i just signed up for this site because i got a free trial from hot topic. when i entered my information i got a message saying that i came only sign up for one free trial per billing period. this is one minute after i sign up. what is going on.
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Posted 6/2/17

dragonmrcry wrote:

um, i just signed up for this site because i got a free trial from hot topic. when i entered my information i got a message saying that i came only sign up for one free trial per billing period. this is one minute after i sign up. what is going on.


Trial availability is based on your credit card, not the account you are signing up with. I've seen some forum posts where people incorrectly got that message after adding their CC as a payment method before attempting to sign up for a trial, so you may want to try removing it if that's the case for you.

You can also skip the free trial using one of the following links:
/premium_pick_plan?membership=premium
/premium_pick_plan?membership=premiumplus

If the above workarounds don't work for you, you should /contact customer support directly for help with account/billing issues.
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