Post Reply Cancel free trial description lied?
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Posted 6/2/17 , edited 6/3/17
There were two options to cancel the free trial, one that would prevent subscribing after the free trial expired and another that got rid of all premium features during free trial. I chose the first one which allowed watching premium videos after I'd cancelled, but the two week period hasn't expired and now it's saying that the free trial is no longer active. What? It's hard to take this site seriously when they randomly cancel your premium features before it says they actually expire, wtf is with that? Smh lmao
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Posted 6/3/17 , edited 6/3/17

PaoloK wrote:

There were two options to cancel the free trial, one that would prevent subscribing after the free trial expired and another that got rid of all premium features during free trial. I chose the first one which allowed watching premium videos after I'd cancelled, but the two week period hasn't expired and now it's saying that the free trial is no longer active. What? It's hard to take this site seriously when they randomly cancel your premium features before it says they actually expire, wtf is with that? Smh lmao


It's always been the case that the free trial would cancel immediately. The info you mention is for paid subscriptions.

From
https://help.crunchyroll.com/hc/en-us/articles/204545309-CANCEL-my-membership-


Please be aware that Free Trials cancel immediately. With a paid subscription, you can disable recurring payments on your Premium Membership instead of canceling immediately, and then enjoy the remaining paid time on your account.

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