Post Reply 90 Day Pass Showing up as 48 Hour Pass
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Posted 6/3/17
In a charity auction for my son's preschool, I purchased a year's worth of Crunchyroll Premium donated by Crunchyroll. When I tried using one of the 4 passes (4x 90 day passes), it came up as a 48 hour pass. I thought it was a fluke and redeemed it.

It was not a fluke. 48 hours.

I did it again hoping it was just that one code. Redeemed. 48 hours again.

So now I have 2 codes left. I don't know what to do.

I've been in contact with support for the last 40 days and have sent about 15 messages. All cordial, answering whatever questions or requests they have. Now they've just stopped responding altogether. I'm not angry. I just would like to know what the deal is. If it's simply "you aren't getting what you thought you purchased" that's fine. Then I can stop asking about it and I can move on.

On the bright side, at least my son's school got the donation, right?

Has anyone else had similar issues?
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Posted 6/4/17

alexandersshen wrote:

In a charity auction for my son's preschool, I purchased a year's worth of Crunchyroll Premium donated by Crunchyroll. When I tried using one of the 4 passes (4x 90 day passes), it came up as a 48 hour pass. I thought it was a fluke and redeemed it.

It was not a fluke. 48 hours.

I did it again hoping it was just that one code. Redeemed. 48 hours again.

So now I have 2 codes left. I don't know what to do.

I've been in contact with support for the last 40 days and have sent about 15 messages. All cordial, answering whatever questions or requests they have. Now they've just stopped responding altogether. I'm not angry. I just would like to know what the deal is. If it's simply "you aren't getting what you thought you purchased" that's fine. Then I can stop asking about it and I can move on.

On the bright side, at least my son's school got the donation, right?

Has anyone else had similar issues?


I would suggest reaching out to the charity organizers and/or donating party for more information. This seems like an odd thing for Crunchyroll to donate an auction item to directly.
Der Zoodirektor
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Posted 6/4/17
You were likely scammed.
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Posted 6/4/17
The parent works at Crunchyroll (I'll leave their name and position out) who got the donation. Also included a Crunchyroll messenger bag, t-shirt, a few plushies, and stickers. It was a legit donation and it's clear the codes work, they're just showing up as 48 hour ones.

I'll reach out to them again. It's that time of day anyway.
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Posted 6/4/17
And just like that things are resolved. The magic of the internet and Twitter.
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