Post Reply Bait and switch with free trail
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Posted 6/13/17 , edited 6/13/17
Attention to Mods,

I attempted to sign up for the 14 day free trail on crunchroll and ran into some issues. Instead of providing the two week trail it appear to have charged me for a month, saying I was not eligible for the two week trail. I've never used crunchroll before so I do not understand how this is the case, short of my VPN messing it up. Please adjust my account for the 14 day trail and I'll evaluate your services to determine if I wish to continue my membership because as of this time I am unhappy with the bait and switch like tactics I feel have been employed.

Thanks,

Ebon
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Posted 6/13/17 , edited 6/13/17
The mods can't help you, they are unpaid volunteers here who just police the forums, and are not actual staff members. You need to send your request directly to support: /contact

The forums are mainly for peer to peer help.
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Posted 6/13/17 , edited 6/13/17
Thanks.
Der Zoodirektor
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Posted 6/13/17 , edited 6/13/17

EbonShadow wrote:

Attention to Mods,

I attempted to sign up for the 14 day free trail on crunchroll and ran into some issues. Instead of providing the two week trail it appear to have charged me for a month, saying I was not eligible for the two week trail. I've never used crunchroll before so I do not understand how this is the case, short of my VPN messing it up. Please adjust my account for the 14 day trail and I'll evaluate your services to determine if I wish to continue my membership because as of this time I am unhappy with the bait and switch like tactics I feel have been employed.

Thanks,

Ebon


It looks like you skipped the free trial and signed up for a paid month straight away. This will not happen unless you specifically select to skip the trial. As far as I can tell, one of my colleagues has already handled your ticket though.
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