Paypal option won't work
Posted 6/18/17
I'm trying to get my premium membership back (apparently I didn't have enough money in my account at the time so I lost my premium membership my bad), and crunchyroll is not accepting my paypal payment option. I removed my paypal account from my crunchyroll account, and added it back again, and it still didn't work. I have money in my paypal account, so money isn't a problem.
Der Zoodirektor
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Posted 6/18/17
What error is being displayed? Did you send a ticket to our customer service yet? You can do that via /contact.
Posted 6/18/17 , edited 6/18/17

shinryou wrote:

What error is being displayed? Did you send a ticket to our customer service yet? You can do that via /contact.



I get this error message:
"Failed to check out. Please look over your credit card info and resubmit."
Der Zoodirektor
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Posted 6/18/17

DukePersohne wrote:


shinryou wrote:

What error is being displayed? Did you send a ticket to our customer service yet? You can do that via /contact.



I get this error message:
"Failed to check out. Please look over your credit card info and resubmit."


It will probably work, if you create a new account. If you don't mind, I can delete your current one and you can use the same email address and user name to set it up again.
Posted 6/18/17

shinryou wrote:


DukePersohne wrote:


shinryou wrote:

What error is being displayed? Did you send a ticket to our customer service yet? You can do that via /contact.



I get this error message:
"Failed to check out. Please look over your credit card info and resubmit."


It will probably work, if you create a new account. If you don't mind, I can delete your current one and you can use the same email address and user name to set it up again.


I've been using my paypal to pay for other things, so I don't think it's such a good idea to get rid of the account altogether (unless you mean something else ).
Der Zoodirektor
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Posted 6/18/17

DukePersohne wrote:

I've been using my paypal to pay for other things, so I don't think it's such a good idea to get rid of the account altogether (unless you mean something else ).


I meant the Crunchyroll account.
Posted 6/18/17

shinryou wrote:


DukePersohne wrote:

I've been using my paypal to pay for other things, so I don't think it's such a good idea to get rid of the account altogether (unless you mean something else ).


I meant the Crunchyroll account.


oh, okay. that sounds good...
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Posted 6/18/17

shinryou wrote:


DukePersohne wrote:

I've been using my paypal to pay for other things, so I don't think it's such a good idea to get rid of the account altogether (unless you mean something else ).


I meant the Crunchyroll account.


It's still not working
Der Zoodirektor
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Posted 6/18/17

DukePersohne wrote:


shinryou wrote:


DukePersohne wrote:

I've been using my paypal to pay for other things, so I don't think it's such a good idea to get rid of the account altogether (unless you mean something else ).


I meant the Crunchyroll account.


It's still not working


Yeah, your PayPal is still being refused for some reason.
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Posted 6/18/17

shinryou wrote:


DukePersohne wrote:


shinryou wrote:


DukePersohne wrote:

I've been using my paypal to pay for other things, so I don't think it's such a good idea to get rid of the account altogether (unless you mean something else ).


I meant the Crunchyroll account.


It's still not working


Yeah, your PayPal is still being refused for some reason.


What should I do now? I can't use the credit card option, because I use a debit card.
I just want to watch the last episode of season 2 for attack on titan.
Der Zoodirektor
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Posted 6/18/17

DukePersohne wrote:

What should I do now? I can't use the credit card option, because I use a debit card.
I just want to watch the last episode of season 2 for attack on titan.


Sent you a guest pass for now. Send us a ticket to /contact so we can look into this properly.
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Posted 6/18/17

shinryou wrote:


DukePersohne wrote:

What should I do now? I can't use the credit card option, because I use a debit card.
I just want to watch the last episode of season 2 for attack on titan.


Sent you a guest pass for now. Send us a ticket to /contact so we can look into this properly.


Thank you so much. I hope this clears up soon. I'm curious to know if this is happening to anyone else.
Could it be that crunchyroll isn't accepting my paypal account, because I didn't have enough money at the time to pay for my monthly payment (and it just doesn't trust my paypal account anymore)? XD

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Posted 6/18/17
OP Nuked.
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