Post Reply Account hacked
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Posted 6/21/17 , edited 6/21/17
My account has been hacked, username should be clarkshaw1337.
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Posted 6/21/17 , edited 6/21/17
At least I think that's the username idk if I always just logged in via email, which I imagine is the username by default.
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Posted 6/21/17 , edited 6/21/17

mightclark wrote:

My account has been hacked, username should be clarkshaw1337.


Users can't change the username on an account, so if it's the case that you've signed in after a long time using your email address, it might be that you just forgot what username you gave yourself.

If there are other signs of a "hack" then be sure to change your password to one you don't use anywhere else, and remove any devices you don't recognize here:
https://www.crunchyroll.com/acct/?action=devices

ETA I don't know how it works for people who only ever used their email address; maybe in that case there is a way to add a username later if one wasn't created at first--but once one was created users can't just change it.
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Posted 6/21/17 , edited 6/21/17
I mean my email "Doesn't exist" since I was hacked, So now I can't change my password via password reset.
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Posted 6/21/17 , edited 6/21/17

mightclark wrote:

I mean my email "Doesn't exist" since I was hacked, So now I can't change my password via password reset.


Oh, I see. Contact customer support for assistance using the /contact form and be sure to provide the email they should contact you at (so they don't just use whatever email address was changed on the account). They should be able to reset to the original email and also clear the password so you can reset it.
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