Post Reply trying to cancel recurring payments for premium, comes up with this message...
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Posted 6/22/17 , edited 6/22/17
Thank you for your response!
You may not cancel your membership at this time.
Your membership will not be cancelled until you click below.

any ideas guys?
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Posted 6/22/17

Red_DElta wrote:

Thank you for your response!
You may not cancel your membership at this time.
Your membership will not be cancelled until you click below.

any ideas guys?


I think that usually happens if you are trying to cancel on the same day the recurring payment is already in the process of happening, or if there's a pending payment due to payment not having gone through (for example, if the payment is tied to a credit card that has expired).

To stop or get a refund on a payment already in process you should contact customer support using the /contact form.

The other situation will probably sort itself eventually -- they'll stop trying to process the payment after a few tries and your premium membership will be canceled. But if that isn't the case, or you want to speed things along, you should also contact customer support direclty using the /contact form.
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