Crunchyroll - Forum - My purchase from iTunes didn't upgrade my crunchyroll account to premium

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Post Reply My purchase from iTunes didn't upgrade my crunchyroll account to premium

Alesstorm 5 cr points Send Message: Offline	Permalink Reply Quote Posted 6/27/17 , edited 6/27/17 I made a purchase for the monthly premium account via iTunes but my crunchyroll account doesn't recognize the purchase, it says I am still a free member so I have to use the 7 days free trial but even if I try to get the free trial don't let me use it because it says I am a premium member already, but I am not, this is what appears when I try to synchronize the account with iTune, can someone help me please?
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Alesstorm 5 cr points Send Message: Offline	Permalink Reply Quote Posted 6/28/17 , edited 6/28/17 Why is nobody answering? I paid for a service and I am not getting anything :/
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Der Zoodirektor shinryou 26710 cr points Send Message: 36 / M / Germany Offline	Permalink Reply Quote Posted 6/28/17 , edited 6/28/17 Send us a ticket via /contact.
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Dannyellaresendyz 1019 cr points Send Message: 23 / F / Texas Offline	Permalink Reply Quote Posted 7 days ago , edited 7 days ago i’m having the same issue did you found a solution?
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Guest Pass Litter Moderator lorreen 120650 cr points Send Message: F / Boston-ish Offline	Permalink Reply Quote Posted 7 days ago , edited 7 days ago Dannyellaresendyz wrote: i’m having the same issue did you found a solution? You're posting in a thread that's a year old, which means the chances of the original poster seeing your question is low. I suggest you do as shinryou advised the OP to do a year ago, and contact support directly via the /contact form.
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asharka 54562 cr points Send Message: 61 / M / Earth Offline	Permalink Reply Quote Posted 7 days ago , edited 7 days ago Dannyellaresendyz wrote: i’m having the same issue did you found a solution? Is your email address on your iTunes account the same as your email address on your Crunchyroll account? If not, it's possible that iTunes may have created a second account for you, and so you might have to log in here with that email instead..
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Dannyellaresendyz 1019 cr points Send Message: 23 / F / Texas Offline	Permalink Reply Quote Posted 7 days ago , edited 7 days ago Not the same email, but I’ve been paying like this for years. I’ve been trying to contact them but CR still won’t answer or give me a resolve.
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Dannyellaresendyz 1019 cr points Send Message: 23 / F / Texas Offline	Permalink Reply Quote Posted 7 days ago , edited 7 days ago Still going to verify if there’s a second account! thank you. ( I saw it was from a year ago after posting lmao )
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