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Post Reply My purchase from iTunes didn't upgrade my crunchyroll account to premium
Alesstorm
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Posted 6/27/17 , edited 6/27/17
I made a purchase for the monthly premium account via iTunes but my crunchyroll account doesn't recognize the purchase, it says I am still a free member so I have to use the 7 days free trial but even if I try to get the free trial don't let me use it because it says I am a premium member already, but I am not, this is what appears when I try to synchronize the account with iTune, can someone help me please?
Alesstorm
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Posted 6/28/17 , edited 6/28/17
Why is nobody answering? I paid for a service and I am not getting anything :/
Der Zoodirektor
shinryou 
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Posted 6/28/17 , edited 6/28/17
Send us a ticket via /contact.
Dannyellaresendyz 
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Posted 7/11/18 , edited 7/12/18
i’m having the same issue did you found a solution?
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lorreen 
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Posted 7/12/18 , edited 7/12/18

Dannyellaresendyz wrote:

i’m having the same issue did you found a solution?


You're posting in a thread that's a year old, which means the chances of the original poster seeing your question is low. I suggest you do as shinryou advised the OP to do a year ago, and contact support directly via the /contact form.
asharka 
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Posted 7/12/18 , edited 7/12/18

Dannyellaresendyz wrote:

i’m having the same issue did you found a solution?


Is your email address on your iTunes account the same as your email address on your Crunchyroll account? If not, it's possible that iTunes may have created a second account for you, and so you might have to log in here with that email instead..
Dannyellaresendyz 
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Posted 7/12/18 , edited 7/12/18
Not the same email, but I’ve been paying like this for years. I’ve been trying to contact them but CR still won’t answer or give me a resolve.
Dannyellaresendyz 
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Posted 7/12/18 , edited 7/12/18
Still going to verify if there’s a second account! thank you.

( I saw it was from a year ago after posting lmao )
peterprism
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Posted 8/16/18 , edited 8/16/18
If you are unable to upgrade your iTunes account to Crunchyroll to premium then you should contact to https://iphonesupport.net/i-tunes-support-number/ for the help
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