Post Reply Can't upgrade my account
3 cr points
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Posted 7/6/17
Wanted to switch to the one year membership but was on the itunes monthly subscription.

I cancelled my itunes subscription (remaining membership time it has expired) and in my crunchyroll account settings my membership status is free.
However when I try to get the 1 year subscription it says I can't because I am already a premium member.

Hope theres a way to solve this and get the yearly plan.

Thanks
49826 cr points
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61 / M / Earth
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Posted 7/6/17
Your main profile still lists you as premium and you have a gold crown by your user name though.

Can you still watch current episodes?

If so, then you should just wait it out until the crown goes away before attempting to resubscribe.
If not, then you should contact support directly to get your status fixed: /contact
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