Post Reply Cannot upgrade to premium
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Posted 7/6/17
I opened my account years ago, and used my 14 day free trial quite a while ago, but around that time I stopped watching anime. Now that I've gotten back into it, I came to Crunchyroll and tried to upgrade to premium, however it tells me I haven't used my free trial yet and won't let me upgrade. Whenever I put in my billing information, it tells me only one free trial is available per payment method, even though I'm no longer eligible for the free trial and do not want it.
50435 cr points
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61 / M / Earth
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Posted 7/6/17
Do you get that error using one of these:
/premium_pick_plan?membership=premium

or

/premium_pick_plan?membership=premiumplus

If you still can't get it to work, then contact support directly: /contact
5 cr points
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Posted 7/6/17
Thank you so much for that, it fixed it immediately, sorry for not looking around further!
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