Post Reply Roku TV App does not stream most new anime episodes with Prem. Membership. HELP!
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Posted 7/6/17
New episodes and some past episodes Boruto and My Hero Academia, among many other Anime selections, will not stream on my Crunchyroll Roku TV app. They get stuck on Retrieving at full bar. There doesn't seem to be an issue on the Drama selection that I've found. This makes me want to cancel my membership because I bought a TCL Roku TV specifically for Crunchyroll so I didn't have to sit at my PC to watch episodes on a web browser. Sometimes even the browser gives me trouble. I'm imagining it to be a bandwidth issue on CR servers. If Netflix can do it for the same price Crunchyroll charges, why can't they?

I'm very sad Crunchyroll please help :-(
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27 / F
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Posted 7/8/17
I am actually experiencing this exact same issue. On the premium shows, the episodes appear to be stuck on "retrieving page" even as a premium member. Should appreciate help on this.
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Posted 7/10/17
My wife and I are experiencing the same issue too. Please help Crunchyroll. We have a premium account.
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33 / M
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Posted 7/11/17
I also have this problem.
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Posted 7/12/17
Me too :S
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Posted 7/14/17
Same
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Posted 8/28/17
It is still happening, since april of this year :/
I'm from Mexico, but I have the same problem,
Will it fixed someday? I'm still waiting :/
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Posted 8/28/17
This issue has been a problem for a long time, and there's no unified information from support.. And now the issue has infected VRV as well in the last few weeks.. whatever codec change or whatever you guys are doing you need to revert pronto
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Posted 8/30/17
I just finished weeks of tech support and it seems to be fixed? I'm not at my house atm but the roku tv I'm on is streaming now.
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61 / M / Earth
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Posted 8/30/17 , edited 8/30/17

supremehiryuu wrote:

I just finished weeks of tech support and it seems to be fixed? I'm not at my house atm but the roku tv I'm on is streaming now.


I have mixed results with my Insignia. Some episodes work, but others don't. Haven't noticed any particular pattern for which ones are which.
xHuez 
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22 / M / MI
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Posted 19 days ago
Same problem for me, I can stream and play perfectly fine from my phone, tablet, or PC, but as soon as I try to stream the newer anime's from my insignia roku TV it gets stuck on full bar. Quite irritating.
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Posted 18 days ago
I am having the same issue and support has "escalated my issue to a specialist". I wonder what that means and how long it will take to resolve. I will give it until the end of my free trial and then I'm canceling if it's not fixed. This is ridiculous.
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27 / M / Florida
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Posted 16 days ago
Submitted a ticket on this issue for both CR and VRV yesterday. VRV representative actually got back with me today and told me that is an issue that they are aware of and have been contacting Roku about. I'd imagine since this is a bug that both platforms suffer from they'll be "fixed" around the same time.

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Posted 13 days ago
Mine too. They escalated mine to a specialist a month ago. I havent heard anything.
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33 / O / Nebraska
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Posted 13 days ago
I only have it do something similar with certain shows. Usually it would resolve itself on its own, but for some reason I can't get Big Windup 2 to play no matter what. It stays at a empty retrieving bar for upwards of 10 minutes and I gave up after that. Most other shows play fine with the exception of some shows being constant hiccups (like the loading message every few minutes.) But I have never had a show just stay empty in the retrieving bar.
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