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Post Reply Premium but still getting ads?
5 cr points
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Posted 11/3/17 , edited 11/4/17
I got charged 6.99 and i still get adds why dows this happen??
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Posted 1/16/18 , edited 1/16/18
Seems the app is all kinds of fucked up telling me I have no membership on my ps4 but log into the same account on my pc and its still showing my membership
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Posted 3/16/18 , edited 3/17/18
I’ve had premium for the longest time and I go back into the app after a while to find out it’s giving me ads. Why? I’ve had it premium on the same account for over a year or 2
Der Zoodirektor
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Posted 3/17/18 , edited 3/17/18

kjonk wrote:

I’ve had premium for the longest time and I go back into the app after a while to find out it’s giving me ads. Why? I’ve had it premium on the same account for over a year or 2


The premium membership on the account you are writing from expired in February. If the billing is still active on iTunes, you need to reach out to their customer service to have it properly terminated, and then resubscribe.
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Posted 5/15/18 , edited 5/15/18
I have cancelled itunes subscriptions and signed back up for premium on your website. have had CR before and recently signed back up for it. Why are the ads still popping up? I reached out tot apple and they said that because you are a 3rd party app, you have to address the problem. I dont want to cancel again and find another app to use, but I will. any help would be greatly appreciated
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Posted 5/15/18 , edited 5/15/18

RaeRaeH wrote:

I have cancelled itunes subscriptions and signed back up for premium on your website. have had CR before and recently signed back up for it. Why are the ads still popping up? I reached out tot apple and they said that because you are a 3rd party app, you have to address the problem. I dont want to cancel again and find another app to use, but I will. any help would be greatly appreciated


Have you:

logged out in the app
uninstalled/reinstalled the app
deactivated the device association with the account on it here: /acct/?action=devices
Then restarted the app, gone back into settings, and re-login using the username/email/password that you are using to post here on the web?
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