Created by cgmitchell
Post Reply Does Apple and CR work well together to solve customer issues?
1061 cr points
Send Message: Send PM GB Post
Offline
Posted 7/22/17 , edited 7/22/17
I purchased my subscription directly through Crunchyroll website in 2014. I only had it for a few months.

Then this last week I downloaded the Crunchyroll app on my Apple TV and it automatically subscribed through iTunes. However, when I go to sign into the Apple TV app it says I need to have a premium subscription.

Crunchyroll say that Apple have registered me under a different email address or possibly there is a typo in the details iTunes sent to Crunchyroll. Crunchyroll told me to speak with an Apple SUPERVISOR who can assist me and find the subscription that I've registered under, cancel it and resubscribe, making sure it's under the right email.

Apple are saying that Crunchyroll have not set up their Apple TV app correctly for Australian customers. The membership options offered through the Apple TV app don't equate to premium membership and that's why it's not working.
You must be logged in to post.