Post Reply If you offer the option to cancel auto-renewal, make it work like that!
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Posted 7/30/17
Decided to try the free premium trial. To avoid forgetting about canceling in case I don't want to continue the service and getting charged I wanted to cancel the auto-renewal. So I clicked the thing, it directs me to a new site offering me two options: Cancel auto-renewal but stay premium till the end of the trial period or cancel premium immediately. Obviously chose the first option as that's what I want. But after I was forced to fill out that survey it just canceled my premium immediately regardless of choosing to only cancel auto-renewal.

Seriously that's a very scummy move. Free trials are nice and all but misleading people like that to punish them for cancelling doesn't shed good light on CR.
Der Zoodirektor
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35 / M / Germany
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Posted 7/30/17

iwabo wrote:

Decided to try the free premium trial. To avoid forgetting about canceling in case I don't want to continue the service and getting charged I wanted to cancel the auto-renewal. So I clicked the thing, it directs me to a new site offering me two options: Cancel auto-renewal but stay premium till the end of the trial period or cancel premium immediately. Obviously chose the first option as that's what I want. But after I was forced to fill out that survey it just canceled my premium immediately regardless of choosing to only cancel auto-renewal.

Seriously that's a very scummy move. Free trials are nice and all but misleading people like that to punish them for cancelling doesn't shed good light on CR.


Die Angabe bezieht sich nur auf bezahlte Mitgliedschaften. Probeabo wird dort nicht erwähnt.

Ich hab dein Konto nun wieder so eingestellt, dass du ein neues Probeabo machen kannst. Aber kündige es nicht sofort wieder
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