Post Reply purchasing premium after the free trial
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Posted 7/30/17 , edited 7/30/17
okay so I had the free trial but had to cancel my subscription for awhile but now i want to resubscribe and whenever i try to purchase premium or premium+ i get an error message saying "Sorry, you are ineligible because you already had a free trial or are currently a Premium Member." and i know for a fact that my account is not premium right now.
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Posted 7/30/17 , edited 7/30/17

Etranor wrote:

okay so I had the free trial but had to cancel my subscription for awhile but now i want to resubscribe and whenever i try to purchase premium or premium+ i get an error message saying "Sorry, you are ineligible because you already had a free trial or are currently a Premium Member." and i know for a fact that my account is not premium right now.


From the stickied "Quick Answers to Common Questions" post:


Can't get past "free trial" option when signing up for premium and have already used free trial
Use one of these direct links to the plans if you are having trouble bypassing a free trial offer that you can't use.
Plan Comparison - click "Skip the free trial"
Premium
Premium+
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Posted 7/30/17 , edited 7/30/17
i don't see a "skip the free trial" option
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Posted 7/30/17 , edited 7/30/17

Etranor wrote:

i don't see a "skip the free trial" option

For the first link, it should have been where I have added the red arrow in the image below:



The two additional links ("Premium" and "Premium+") provided should not have required that, as they are the pages you would land on after clicking on "skip the free trial" under your selected plan.

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