Post Reply Payment Problems
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Posted 8/3/17 , edited 8/3/17
edit: Credit card payment is pending for the premium subscription. Still wondering why I lost 20 days
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31 / M / Dallas, TX
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Posted 8/3/17

SmallGroot wrote:

I had a monthly premium subscription via itunes, last payment on 7/24/17. Despite having 20 days left until the next payment was due, I suddenly lost premium. I didn't realize I had 21 days left and thought that the automatic renewal simply failed, so I tried to renew premium manually. However, an error message popped up both on mobile and desktop saying there was a problem with the account upgrade. Crunchyroll says that I haven't been charged when I tried to resign up for premium, but I don't know if I can trust the page due to what's happening with my account. I can't view the payment history on the card used as it is not mine (parent), so I have no idea if I was really charged or not. Very annoyed about this whole situation.

TL;DR: premium subscription lost 21 days early, can't resubscribe, no idea if I was charged for trying to resubscribe

I can provide a screenshot from crunchyroll with date of last payment (7/24/17)

EDIT: Went back to order history, now it's saying payment error? What the heck is happening? I had premium yesterday and everything was fine, and I know for a fact that the payment went through on the card, was told by said parent mentioned before


Since you're subscribed via iTunes, you'll need to work with Apple to clear up any payment issues.
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Posted 8/3/17
Thanks for the reply, I'll see what I can do. However, do you have an idea of why I would lose 20 days of premium randomly?
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31 / M / Dallas, TX
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Posted 8/3/17

SmallGroot wrote:

Thanks for the reply, I'll see what I can do. However, do you have an idea of why I would lose 20 days of premium randomly?


I know that with credit cards, there's a grace period of several days where they'll try charging your card again, so it might be a similar situation with iTunes.
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Posted 8/5/17
I'm having the SAME problem with VRV.co, which is run alongside crunchyroll BY their parent company. I have no idea what the hell is going on.
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